VP of Field Services (Maintenance and Construction)

Evergreen Residential Holdings, LLC•Dallas, TX

About The Position

Evergreen Residential is a high growth Real Estate Company and institutional investment platform in the single-family residential ('SFR') and build-to-rent (“BTR”) sectors. We are committed to changing the way investors own and manage SFR homes, and to building a modern way to deliver the data, tools and services that enable our clients to invest in the world’s largest asset class at scale. Our team is collaborative, open-minded and curious. Transparency is a core value, we speak our minds, are responsible for our actions and celebrate our wins. We are serious about our business, but we don't take ourselves too seriously. We offer a flexible, empowering culture, competitive compensation and benefits, and the opportunity to work with and learn from industry pioneers and experts. If you are self-motivated and mission driven with a ‘can do’ mindset and see solutions where others may see problems, come and grow with us! We are looking for an experienced individual who has detailed functional knowledge and understanding of rental properties to help with the management of our portfolio of over 26K homes. The VP of field Services will be responsible for leading teams which oversee residential re-habitation projects and occupied maintenance work orders. We are looking for an individual that has expertise in identifying and executing repairs necessary to bring the properties to company standards, and create a safe and enjoyable habitat for prospective tenants. Your key objective is to ensure your regions meets the company’s and departments KPI’s. The Role: This position includes, but is not limited to, the following responsibilities:

Requirements

HS Diploma required with College Degree preferred
5 - 10 years of residential construction, property inspection experience with vocational/technical school a plus
Demonstrated ability to create and manage budgets and to negotiate contracts
Deep knowledge of local and national building/property management codes
5+ years of excellent leadership and management skills with a focus on customer service
Ability to effectively manage and execute on multiple activities in a fast-paced work environment
Strong interpersonal, oral and written communication and reading skills
General knowledge of plumbing, electrical, mechanical, and HVAC
Strong organizational and time-management skills for both self and others to consistently meet goals and deadlines while maintaining quality
Computer Skills including proficiency with Microsoft Outlook and Excel
Must have a current and valid driver's license
Proactive, self-directed, and highly motivated

Responsibilities

The VP of Field Services is responsible for the overall performance of all regions, which is measured but not limited to, Time, Cost, Quality, and resident experience
Ensuring your teams are performing timely inspections that meets agreed timeline standards, and company property standards. May also need to perform inspections from time to time.
Perform revisions to scopes by coordinating with the Asset Management Team prior to approval
Ensuring maintenance field technicians are completing on average 4 to 5 work orders per day
Work with Fleet Management and Supply Chain for maintenance tech inventory
Make recommendations on engaging and terminating vendors and contractors to use on each project or job by working with supervisor and vendor procurement teams.
Coordinate with supply chain and vendor procurement teams to ensure regions have set vendor capacity in areas as needed.
Ensure employees, vendors and contractors are held accountable for quality, completeness, and timely work.
Property condition management – Ensuring each team/employee performs specific repair and/or securing work such as rekeying of properties within the required timeframe.
Daily monitoring, updating and reporting through the property management system to keep current on status and next steps for all assigned properties
Driving teams to reduce the need for change orders by effectively training employees, and vendors on property standards to be identified during the initial property scope/inspection
Ensuring the renovations are on track and will meet deadlines by holding staff and vendors accountable for documenting the rehab process including "before" and "after" photos, and timestamped descriptive notes
Responsible for the quality outcome of renovated assets, and move-in success rate within set region
Overseeing and driving lean and efficient employee capacity by working with management on projected forecasted acquisitions month over month
Perform weekly/monthly team meetings to align on prior performance, upcoming items, and areas of opportunity
Provide accurate weekly and monthly rehab completion projections, and in house completed maintenance work orders to management
Utilizing the construction and maintenance centralized administrative teams for support; property onboarding, inspection creation/field assignment, utility related items, maintenance work order assignement