VP of Design

Mochi Health•San Francisco, CA

16h•Onsite

About The Position

Mochi Health is seeking a VP of Design to lead the creation of healthcare experiences that are effortless, trustworthy, and human. This role involves building and leading a world-class design team responsible for all patient and provider touchpoints, from marketplace discovery to medication management tools and clinical workflows. The focus is on making healthcare function effectively, not just aesthetically. The VP of Design will collaborate closely with Product, Engineering, Clinical, and Operations to ensure design is integral to strategy. Responsibilities include establishing scalable design systems, processes, and culture, while maintaining quality and trust in a regulated industry. This leadership position is for individuals who have experience building and scaling design teams, shipping successful products, and understanding the life-changing impact of good design in healthcare.

Requirements

10+ years in product design, with at least 4+ years leading design teams (15+ people)
Experience hiring, developing, and retaining senior design talent
Proven ability to influence executive leadership and drive design-led strategy
Deep expertise in user-centered design, interaction design, visual design, and design systems
Portfolio demonstrating end-to-end ownership of complex, multi-sided products
Strong understanding of modern design and Ai tools (Figma, Claude, prototyping, user testing platforms)
Experience shipping products that balance user needs with business constraints
Can translate business goals and user needs into clear design strategy and brand vision
Comfortable with ambiguity and making decisions with incomplete information
Data-informed approach to design decisions (qualitative + quantitative)
Understands how design impacts metrics like conversion, retention, and patient outcomes
Exceptional communication skills—can articulate design rationale to technical and non-technical audiences
Proven ability to build trust and alignment across Product, Engineering
Comfortable presenting to executive leadership, board members, and external stakeholders
Thrives in fast-paced, high-growth environments where priorities shift
Comfortable wearing multiple hats and doing the work yourself when needed
Unafraid to DO as much as LEAD

Responsibilities

Define and own the design vision across our patient marketplace, provider tools, pharmacy platform, and clinical workflows
Partner with executive leadership to ensure design has a seat at the table in strategic decisions
Build a design culture that balances speed, craft, and patient-centricity
Establish design principles and systems that work across our platform
Recruit, hire, and develop a high-performing design team (Product Designers, UX Researchers, Design Systems)
Create career frameworks, mentorship programs, and growth paths for designers
Foster a collaborative, inclusive culture where designers do their best work
Build rituals and processes that allow the team to move fast without breaking things
Partner with Product and Engineering to shape roadmap and prioritize initiatives based on user needs
Lead end-to-end design processes from research and strategy through execution and iteration while leveraging Ai capabilities to accelerate design engineering
Be the subject matter expert on all parts of the product experience inside and out
Champion user research and ensure patient and provider voices inform every decision
Build and maintain a scalable design system that enables consistency and speed
Implement tools, processes, and workflows that let designers focus on solving problems, not navigating bureaucracy
Define quality standards and design reviews that maintain craft without slowing velocity
Create metrics and frameworks to measure design impact on business outcomes