VP of Business Systems and Operational Technology

American Carpet South•Passaic, NJ

About The Position

ACS is seeking a strategic, hands-on Vice President of Business Systems & Operational Technology to own and evolve the company's end-to-end operational systems. This role is crucial for ensuring control, margin visibility, and reliable execution as the company scales. The VP will be the executive owner of operational platforms including CRM, ERP, workflow, and field execution systems, ensuring they reflect real-world operations, enforce business rules, eliminate workarounds, and provide real-time insights for smarter decision-making across Sales, Operations, and Finance. The position directly impacts scalability, profitability, and operational discipline by translating business strategy into performing systems.

Requirements

10–15 years of experience owning and operating enterprise business systems
At least 5 years of direct responsibility for enterprise operational platforms and outcomes
Background in field services, construction, distribution, logistics, or similarly complex operational environments preferred
Demonstrated experience integrating CRM, ERP, field execution, finance, and third-party platforms
Working knowledge of APIs, middleware, and data structures
Proven success managing vendors, negotiating contracts, enforcing system standards, and delivering cross-functional solutions
Deep working knowledge of CRM, ERP, workflow automation, and enterprise system integrations
Experience supporting operational systems integrated with large national retailers or similarly complex enterprise partners strongly preferred

Responsibilities

Owning and evolving ACS’s enterprise operational systems to support scale, control, and margin visibility.
Embedding business rules, approvals, and accountability directly into systems, not policy.
Delivering reliable, real-time operational insights to leadership through reporting, automation, and analytics.
Owning ACS’s end-to-end operational platforms, including proprietary systems, Quickbase, CRM/ERP software, and all integrated third-party tools.
Serving as the enterprise subject matter expert for operational systems, workflow automation, and operational analytics in a field-based, service-driven environment.
Ensuring system integrity, reliability, and scalability to support current operations and future growth.
Owning and continuously improving CRM and ERP workflows that support forecasting, operational excellence, and strong returns on investment.
Designing systems that support a distributed field workforce, independent contractors, and integrations with major retail and channel partners.
Translating operational requirements into scalable system design and automation.
Eliminating manual workarounds by embedding real-world processes directly into systems.
Enforcing standardized business rules and processes through system logic, approvals, and controls.
Ensuring real-time visibility into project status, labor utilization, inventory, and profit margins.
Partnering closely with Finance and Operations to ensure data accuracy, accountability, and disciplined execution.
Leading vendor strategy across all operational platforms and system integrations.
Owning vendor performance, delivery accountability, and contract management.
Ensuring integrations are reliable, scalable, and aligned with operational needs.
Partnering with IT infrastructure and security teams to ensure operational systems are supported by secure and scalable infrastructure.
Overseeing systems that support enterprise reporting across sales, operations, inventory, scheduling, and accounting.
Translating operational data into timely, actionable insights to support executive decision-making.
Driving automation initiatives that improve throughput, accuracy, and operational efficiency.
Serving as the executive counterpart for operational systems across the business.
Enforcing process discipline through systems, not policy.
Driving system adoption through clear ownership, documentation, training, change management, and accountability.
Providing executive oversight and direction for the Director of Business Solutions, Digital Transformation Manager (indirect), Manager of IT Systems, the managed service provider (MSP), and key technology vendors and partners.