VP of Business Systems and Operational Technology

American Carpet South•Passaic, NJ

9d•$200,000 - $230,000

About The Position

ACS is seeking a strategic, hands-on Vice President of Business Systems & Operational Technology to own and evolve our end-to-end operational systems. This role is for a systems-driven executive who thrives on turning operational complexity into scalable, enforceable workflows, believing that technology should run the business. The VP will ensure systems reflect real-world operations, enforce business rules, eliminate workarounds, and deliver real-time insights to drive smarter decisions across Sales, Operations, and Finance. The work will directly impact scalability, profitability, and operational discipline by translating business strategy into high-performing systems.

Requirements

10–15 years of experience owning and operating enterprise business systems
At least 5 years of direct responsibility for enterprise operational platforms and outcomes.
Demonstrated experience integrating CRM, ERP, field execution, finance, and third-party platforms, including working knowledge of APIs, middleware, and data structures.
Proven success managing vendors, negotiating contracts, enforcing system standards, and delivering cross-functional solutions.
Deep working knowledge of CRM, ERP, workflow automation, and enterprise system integrations.

Nice To Haves

Background in field services, construction, distribution, logistics, or similarly complex operational environments preferred.
Experience supporting operational systems integrated with large national retailers or similarly complex enterprise partners strongly preferred.

Responsibilities

Owning and evolving ACS’s enterprise operational systems to support scale, control, and margin visibility.
Embedding business rules, approvals, and accountability directly into systems, not policy.
Delivering reliable, real-time operational insights to leadership through reporting, automation, and analytics.
Owning ACS’s end-to-end operational platforms, including proprietary systems, Quickbase, CRM/ERP software, and all integrated third-party tools.
Serving as the enterprise subject matter expert for operational systems, workflow automation, and operational analytics in a field-based, service-driven environment.
Ensuring system integrity, reliability, and scalability to support current operations and future growth.
Owning and continuously improving CRM and ERP workflows that support forecasting, operational excellence, and strong returns on investment.
Designing systems that support a distributed field workforce, independent contractors, and integrations with major retail and channel partners.
Translating operational requirements into scalable system design and automation.
Eliminating manual workarounds by embedding real-world processes directly into systems.
Enforcing standardized business rules and processes through system logic, approvals, and controls.
Ensuring real-time visibility into project status, labor utilization, inventory, and profit margins.
Partnering closely with Finance and Operations to ensure data accuracy, accountability, and disciplined execution.
Leading vendor strategy across all operational platforms and system integrations.
Owning vendor performance, delivery accountability, and contract management.
Ensuring integrations are reliable, scalable, and aligned with operational needs.
Partnering with IT infrastructure and security teams to ensure operational systems are supported by secure and scalable infrastructure.
Overseeing systems that support enterprise reporting across sales, operations, inventory, scheduling, and accounting.
Translating operational data into timely, actionable insights to support executive decision-making.
Driving automation initiatives that improve throughput, accuracy, and operational efficiency.
Serving as the executive counterpart for operational systems across the business.
Enforcing process discipline through systems, not policy.
Driving system adoption through clear ownership, documentation, training, change management, and accountability.
Providing executive oversight and direction for the Director of Business Solutions, Digital Transformation Manager (indirect), Manager of IT Systems, the managed service provider (MSP), and key technology vendors and partners.