VP, Mission Services

Goodwill Industries of Arkansas•Little Rock, AR

About The Position

The Vice President of Mission Services is responsible for the overall operational and financial success of the Mission Services organization and the completion of its' mission goals. The VP of Mission Services will drive the aggressive and successful growth of the organization's outreach to employers and job seekers by fulfilling its goals in partnership with the SVP/CMO & President/CEO, by providing leadership and coordinated direction to the Mission Services Leadership team. As the champion of the job seeker, employer, and champion for the community experience, the VP of Mission Services will ensure alignment while delivering the most efficient, highest quality service to all Goodwill customers and partners. The VP of Mission Services will foster and implement a winning culture centered on employee experience. The VPMS will be knowledgeable and have experience with key emerging trends and have a creative entrepreneurial approach to solutions building. The VP of Mission Services role will substantially contribute to the development of the organization's strategy and be accountable for its delivery and success in partnership with the other members of the Executive team. The VP of Mission Services will lead the strategic and operational direction of The Academy at Goodwill - Goodwill's licensed trade school, Career Centers state-wide, the organization's reentry programming - including Transitional Employment Opportunity Program, as well as the Organizational Development efforts to provide high quality training to all Goodwill Industries of Arkansas employees. The VP of Mission Services will ensure collaboration across GIA departments to ensure a wholistic, supportive approach is provided to all participants and employees looking to increase their educational attainment, engage in training leading to industry recognized credentials and certifications, and those looking to engage in the local workforce in a more impactful way. The VP of Mission Services will ensure program fidelity and adherence to the varying accrediting bodies for the programs offered at Goodwill. Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, Values, and Mission in everything you do and every interaction you have with co-workers, clients, donors, customers and employers.

Requirements

Broad knowledge of such fields as accounting, marketing, business administration, finance, etc.
Equivalent to a four year college degree, plus 9 to 10 years related experience and/or training, and 8 years related management experience, or equivalent combination of education and experience.
Ability to read, analyze, and understand the most complex documents; ability to respond effectively to the most sensitive inquiries or complaints; ability to write speeches and articles using original or innovative techniques or style; ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Valid Driver's License
Advanced: Spreadsheet
Intermediate: Contact Management, Presentation/PowerPoint, Word Processing/Typing
Basic: Accounting, Database
Five years administrative work in Education or Human Services, at least two years experience in a leadership capacity.
Demonstrate the Mission, Vision, Values, and Culture of the Organization
Demonstrated ability to communicate effectively and clearly, both verbally and in writing, including public speaking.
Demonstrated ability to establish and maintain rapport with others, both inside and outside of organization.
Must be able to travel extensively in local areas in the furtherance of Goodwill activities.
Must be of excellent moral character
Demonstrated ability in interacting with state agencies and ensuring operational conformance to policies and regulations.
Familiarity with needs and concerns of persons with disabilities and other in-depth knowledge and comprehension of C.A.R.F. standards and methodology for ensuring compliance to them.
Valid driver's license, safe driving record, and access to an automobile.
Ability to use independent judgment.
Strong interpersonal and communication.
Strong organizational and time management.
Background check required.

Nice To Haves

Masters Degree in Rehabilitation or Education preferred.
MBA, Masters Degree in Psychology or Social Science acceptable.
Certificate of executive training from GII or wiliness to complete such training or equivalent preferred.

Responsibilities

Develop, implement, manage annual operating plan for the Mission Services team with clear and quantifiable objectives for each program.
Develop, implement, manage annual budget for the Mission Services team, including direct responsibility for meeting or exceeding service, productivity, and performance targets.
Cultivate, maintain a positive, collaborative relationship with partners, community-based organizations, and business and industry, to determine community needs, adapt mission delivery to meet the individual needs of the persons served.
Develop programs to meet workforce needs of employers and jobseekers.
Develop, implement, and monitor an effective outcome measurement system that focuses on economic impact to the community served.
Ensure agency-wide preparation for successful Accreditation from the Commission on Accreditation of Rehabilitation Facilities (CARF) as well as federal and state agencies and maintenance of same.
Participate as part of the Executive Leadership Team, providing input and making recommendations on both a strategic and operational level.
Attend conferences, outreach programs and meetings to promote Goodwill programs, take advantage of opportunities to speak in public for Goodwill at these events.
Ensure compliance with all agency policies, procedures and safety standards, laws and code of ethics throughout areas managed, maintain same to meet CARF, Department of Labor and other regulatory standards.
Develops short- and long-range goals, objectives and plans for agency and department.
Assists the Senior Vice President/Chief Mission Officer in high-level planning and decision making with other Executive Staff members.
Evaluates, analyzes and reports on programs relating to client service to ensure their accuracy and relevance.
Perform any other related duties as required or assigned.