VP, Management Operations

Akam Associates Inc.•New York, NY

About The Position

The Vice President (VP), Management Operations, NE provides operational leadership and management oversight for a portfolio of residential condominium and cooperative properties. This individual ensures operational excellence, financial performance, and client satisfaction while directly supporting the SVP of Property Management in executing strategic initiatives. The VP supervises property management staff and serves as the primary point of contact for Boards, ownership groups, and residents.

Requirements

Bachelor’s degree in Business Administration, Real Estate, or related field
Minimum 7–10 years of experience in residential property management
At least 3 years in a leadership role
Experience managing condominium/cooperative portfolios preferred
Strong financial, operational, and team management skills
Excellent communication and client relationship abilities

Nice To Haves

Advanced degree preferred
Professional designations such as ARM®, CMCA®, or CPM® preferred
Real estate license a plus

Responsibilities

Oversee daily management and operations of assigned properties, ensuring compliance with all federal, state, and local regulations.
Monitor preventive maintenance, capital projects, and building operations to ensure efficiency and safety.
Ensure all properties meet service standards for presentation, safety, and resident satisfaction.
Implement and maintain Standard Operating Procedures (SOPs) across properties.
Conduct regular check-ins with property managers, staff, and clients.
Assist in the preparation and management of annual operating and capital budgets for assigned properties.
Monitor financial performance, including revenue, expenses, and reserve funding, ensuring alignment with budget goals.
Provide financial reporting and variance analysis to the SVP for review and presentation to Boards and ownership.
Serve as a key liaison to Boards of Directors and ownership groups, attending meetings as needed.
Respond to board inquiries, provide operational guidance, and offer recommendations on capital improvements and operational decisions.
Build strong, professional relationships with clients and residents, ensuring timely communication and issue resolution.
Supervise and mentor property management staff, fostering a culture of accountability and high performance.
Support recruitment, onboarding, and training of new staff members.
Provide feedback, performance evaluations, and professional development opportunities for direct reports.
Ensure compliance with company policies, procedures, and industry best practices.
Support implementation of corporate initiatives, technology systems, and partner programs.
Collaborate with Finance, HR, Legal, and other departments on cross-functional projects and reporting.