VP, Insights & Data Governance

Synchrony•Orlando, FL

9d•$150,000 - $250,000•Hybrid

About The Position

The VP Insights and Data Governance role is responsible for leading multiple functions/work streams/ teams to deliver diverse set of initiatives to provide key drivers and analysis on entire suite of servicing across SYF portfolio and operational insights influencing the performance. The leader will combine deep knowledge of financial services, operations and collections domain expertise and advanced analytics to optimize decision making, influence business/functional strategy, and engagement with SYF customers. The role will utilize analytical, strategic and influencing skills to create analytical framework using predictive modeling techniques including data lake and big data. The VP is a thought leader in the team, asking questions and proposing ideas to test new concepts. The VP initiates and leads these projects, working closely with stakeholders throughout the process, from initial discussions to execution and performance measurement within established rigor. Develop visionary and holistic insights and analytics to match SYF’s brand and values by leveraging performance drivers and operational insights. Deliver portfolio performance drivers including impact to the customer experience, cost/efficiency and operational insights. Partnering with Enterprise Servicing, Collections, Forecasting/Capacity planning and WPO on the performance, associate and customer impact and operational efficiencies. Providing leadership including ELT members centralized view on the congruence of underlying macro, portfolio dynamics, operational performance and its impact on delinquency performance in a clear and succinct manner. Leverage data analytics to develop, design and back test performance drivers to leverage trends in the forecast. Plan/Create and Implement one source of truth on insights across enterprise servicing/collections and operational solutions. Lead ideation and adoption of best in class methodologies, processes, tools and infrastructure to enhance understanding underlying performance drivers. Complete regular benchmarking and actively participate in industry groups. Stay abreast of macro environment and industry trends to identify opportunities and risks. Use structured problem solving while coming to logical conclusions to troubleshoot, identify root cause, develop action plans and impact. Enable self-service analytics and unified reporting platforms for servicing leaders and teams. Evangelize data literacy and foster an enterprise-wide culture of data-driven decision making. Incorporate new data elements such as NPS, customer journey analytics, complaints, customer preferences and other non-traditional data sources/channels to develop portfolio performance monitoring. Provide thought leadership in the areas of strategy and data analytics to the team through utilization of data lake, machine learning, data mining and operational expertise. Strong background in successful communication with Senior Leadership teams in a clear, concise manner. Develop and lead the data governance strategy for servicing functions, ensuring data quality, consistency, security, and compliance. Establish data stewardship and ownership practices, collaborating with stakeholders to define data standards, policies, and protocols for enterprise servicing systems. Design and implement data quality monitoring, metadata management, and data lineage solutions to increase trust and transparency in servicing-related data. Perform other duties and/or special projects as assigned.

Requirements

Bachelor's Degree in Business, Operations, Analytics or related field; Or in lieu of Degree, 14+ years of progressive experience at the leadership level in the areas of Financial Services, Customer Service, and Enterprise Operations
Minimum of 10+ years of progressive experience at the leadership level in the areas of Financial Services, Customer Service, and Enterprise Operations
Ability to demonstrate strong leadership across organizational levels & functions, execution of key business priorities, and process improvement contributions with a strong focus in innovation leadership
Ability to travel up to 30% as needed to work across SYF functions and engage with employee teams/leaders including potential international travel
Ability and flexibility to travel for business as required
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
Legal authorization to work in the U.S. is required.
We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Nice To Haves

Strong background in Financial Services Operations
Process design and heavy change management experience, demonstrated ability to lead from concept to practical execution and congoing run with independence
Strong analytical skills to evaluate needs/opportunities, with a strong work ethic
LEAN, Process Improvement, Technology and Innovation and Leadership skills
Success in achieving stretch goals
Excellent relationship building skills across front-line teams, functions, and key business stakeholders including senior leadership
Strong project planning, tracking, reporting and execution skills
Strong communication and presentation skills at all levels of the organization
Demonstrated change management experience with high impact success
Competent computer skills including working knowledge of Microsoft Office and Windows as well as analytical, project planning and execution tools

Responsibilities

Develop visionary and holistic insights and analytics to match SYF’s brand and values by leveraging performance drivers and operational insights
Deliver portfolio performance drivers including impact to the customer experience, cost/efficiency and operational insights.
Partnering with Enterprise Servicing, Collections, Forecasting/Capacity planning and WPO on the performance, associate and customer impact and operational efficiencies
Providing leadership including ELT members centralized view on the congruence of underlying macro, portfolio dynamics, operational performance and its impact on delinquency performance in a clear and succinct manner
Leverage data analytics to develop, design and back test performance drivers to leverage trends in the forecast.
Plan/Create and Implement one source of truth on insights across enterprise servicing/collections and operational solutions
Lead ideation and adoption of best in class methodologies, processes, tools and infrastructure to enhance understanding underlying performance drivers
Complete regular benchmarking and actively participate in industry groups.
Stay abreast of macro environment and industry trends to identify opportunities and risks.
Use structured problem solving while coming to logical conclusions to troubleshoot, identify root cause, develop action plans and impact
Enable self-service analytics and unified reporting platforms for servicing leaders and teams.
Evangelize data literacy and foster an enterprise-wide culture of data-driven decision making.
Incorporate new data elements such as NPS, customer journey analytics, complaints, customer preferences and other non-traditional data sources/channels to develop portfolio performance monitoring
Provide thought leadership in the areas of strategy and data analytics to the team through utilization of data lake, machine learning, data mining and operational expertise
Strong background in successful communication with Senior Leadership teams in a clear, concise manner
Develop and lead the data governance strategy for servicing functions, ensuring data quality, consistency, security, and compliance.
Establish data stewardship and ownership practices, collaborating with stakeholders to define data standards, policies, and protocols for enterprise servicing systems.
Design and implement data quality monitoring, metadata management, and data lineage solutions to increase trust and transparency in servicing-related data.
Perform other duties and/or special projects as assigned.