VP - Infrastructure & Support

CommunityAmerica Credit Union • Lenexa, KS

4h

About The Position

CommunityAmerica Credit Union (CACU) is federally chartered and serves members nationwide. Its mission is to help members meet their financial needs and achieve Financial Peace of Mind. Digital transformation and personalization are central to that mission and depend on modern infrastructure and a sound cloud strategy.

CommunityAmerica Credit Union is seeking a strategic and operational technology leader to serve as Vice President of Infrastructure & Support. This executive is responsible for the strategy, reliability, modernization, security, and performance of the enterprise infrastructure and technology support environment.

The VP will lead infrastructure, cloud, network and telecommunications, infrastructure operations, application support, ATM solutions, and end-user support. The role balances operational excellence with transformation, ensuring highly available, secure, and resilient services while advancing cloud adoption, automation, observability, and modernization.

Requirements

• 10 or more years of progressive technology leadership experience, including at least 5 years leading managers or significant technology functions.
• Demonstrated leadership of large-scale enterprise infrastructure and 24/7 technology operations.
• Significant experience with Microsoft Azure or comparable enterprise cloud platforms.
• Strong experience across infrastructure, networking, telecommunications, application or production support, service management, or end-user technology.
• Demonstrated experience with high-availability environments, major incident management, disaster recovery, and business continuity.
• Experience managing technology budgets, strategic vendors, contracts, and large-scale investments.
• Proven success leading significant technology modernization and organizational change.

Nice To Haves

• Financial services, banking, or credit-union technology leadership experience.
• Experience operating within highly regulated environments.
• Experience with Microsoft Azure, Microsoft 365, Active Directory or Entra ID, ServiceNow, enterprise networking and security technologies, and modern observability platforms.
• Experience supporting core banking or other high-volume transactional platforms.
• Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or a related discipline.
• Advanced degree and/or relevant certifications such as ITIL, Azure, AWS, CISSP, CISM, PMP, or TOGAF.

Responsibilities

• Develop and execute a multi-year infrastructure, cloud, operations, and support strategy aligned with organizational priorities.
• Lead enterprise infrastructure, cloud, network, telecommunications, application support, Service Desk, and end-user technology capabilities.
• Drive ATM/ITM implementation and support nationwide.
• Establish and mature 24/7 technology operations, proactive monitoring, observability, automated alerting, and major incident management.
• Drive cloud and infrastructure modernization, automation, DevOps, lifecycle management, and reduction of technical debt.
• Ensure high availability and operational excellence across critical business and banking applications.
• Own technology disaster recovery, resiliency, capacity, and availability management, including regular testing and continuous improvement.
• Partner with Information Security, Risk, and business leaders to maintain strong controls and meet security, regulatory, and audit requirements.
• Establish measurable SLAs, operational KPIs, service-quality metrics, and continuous-improvement practices.
• Build and retain high-performing teams while fostering accountability, innovation, collaboration, and service.
• Manage operating and capital budgets, strategic vendors, contracts, and technology investments while optimizing total cost of ownership.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed