VP, Information Lifecycle Management Program Manager

Synchrony•Boston, MA

1d•$110,000 - $185,000•Hybrid

About The Position

The VP, Information Lifecycle Management (ILM) Program Manager role will establish and continuously improve enterprise ILM strategy and execution across data creation, classification, storage, retention, and defensible disposition. The individual, through thought leadership and an ILM governance framework, will support and partner with business, IT, security, privacy, legal, and compliance stakeholders to reduce risk and improve controls.

Requirements

Bachelor’s degree and 7+ years of experience in program/project management, data governance, records management, information management, or technology risk; or in lieu of the Bachelor Degree, a High School Diploma / GED and 10+ years of experience in program/project management, data governance, records management, information management, or technology risk.
Demonstrated experience implementing Information Lifecycle Management (ILM) records retention, and/or data disposition initiatives across multiple systems.
Working knowledge of information risk, privacy, and regulatory concepts (e.g., retention requirements, legal hold, audit evidence, data minimization).
Experience with enterprise data platforms (e.g., Collibra) and repositories (e.g., file shares, SharePoint/ECM, email, databases, data lakes/warehouses, SaaS platforms).
3+ years of stakeholder management experience, including executive communication and cross-functional alignment.
Proficiency with program management tools such as Jira.
Ability and flexibility to travel for business as required.
Must be 18 years or older.
Must have a high school diploma or equivalent.
Must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process.
Must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
Legal authorization to work in the U.S. is required.
Will not sponsor individuals for employment visas, now or in the future, for this job opening.

Nice To Haves

Bachelor’s degree in Information Systems, Computer Science, Business, or related field.
Candidates should demonstrate strong program leadership and the ability to operationalize ILM governance across complex technology environments.
Success in this role requires a blend of governance leadership, technical fluency, and practical delivery execution across diverse stakeholder groups.
Program leadership: Ability to define outcomes, organize workstreams, manage dependencies, and deliver measurable results.
Technical fluency: Ability to engage with engineers and architects on storage, data platforms, and system capabilities/constraints.
Change management: Ability to influence behavior, drive adoption, and establish sustainable operating rhythms.
Communication: Clear writing and presentation skills for executives, operational teams, and audit/compliance stakeholders.
Collaboration: Builds strong partnerships across Legal, Security, Privacy, Compliance, IT, and business owners.
Analytical thinking: Uses metrics, discovery outputs, and repository analytics to guide decisions and track progress.
Excellent communication skills both written and verbal.
Ability to innovate and find creative solutions to meeting business goals.
Proven ability to work independently yet as key member and contributor to a broader team.
Ability to develop executable strategies, articulate a clear vision, and deliver results.
Demonstrated ability to work remotely with teams in India and the US.
Advanced degree.

Responsibilities

Maintain policy, standards, and procedures in support of controls aligning to business priorities, regulatory obligations, and enterprise architecture.
Ensure measurable adoption of lifecycle practices across systems, platforms, and processes.
Partner with Legal, Compliance, Privacy, and Security to translate requirements into operational controls and measurable outcomes.
Lead cross-functional delivery across storage, backup, content management, data platforms, and application teams to implement lifecycle controls.
Maintain and update retention schedules and disposition workflows, including defensible deletion practices, auditability, and evidence preservation.
Coordinate legal hold review readiness with Legal and IT.
Create communications, training, and change management plans to increase adoption and accountability across the organization.
Develop metrics, dashboards, and reporting for executives and auditors; provide regular status updates and program health reporting.
Assist in managing program budget, resourcing, and timelines; ensure delivery against scope, cost, and quality expectations.
Support audits and regulatory inquiries by providing evidence of controls, policy adherence, and program effectiveness.
Perform other duties and/or special projects as assigned.