VP Head of Product – Gift Card & Stored Value

Fiserv • Alpharetta, GA

5d

About The Position

The Fiserv Gift Card & Stored Value business is responsible for all closed-loop stored value solutions for the Merchant Solutions division. We serve hundreds of mid-sized and large brands globally, as well as thousands of US small business clients. This leader must combine product vision with disciplined operating execution, commercial judgment, deep customer empathy, and the ability to lead cross-functional teams through complex delivery commitments. Should have a demonstrated ability to connect product strategy to revenue growth, client retention, margin expansion, product adoption, and measurable client outcomes.

Requirements

• +12 years of experience leading product management for a scaled B2B, payments, commerce, stored value, and/or loyalty business.
• Experience translating strategy into detailed product roadmaps and release plans, with demonstrated successful adoption of SDLC best practices.
• Deep customer orientation with demonstrated experience gathering customer insight directly from enterprise clients, partner teams, and market research.
• Domain experience in payments, gift cards, stored value, e-commerce and/or mobile commerce (including digital wallets)
• People leadership experience managing, coaching, and developing product managers, including setting clear expectations, improving team discipline, and building accountability.
• Cross-functional leadership experience working effectively with Sales, Relationship Management, Client Success, Operations, Risk, Compliance, Legal, Finance, Engineering, and external partners.
• Partner management experience identifying, negotiating with, integrating, and managing technology or service partners that expand the product value proposition.

Nice To Haves

• Experience with closed-loop gift card or stored value programs, especially for large retailers, restaurants, grocers, hospitality brands, fuel/convenience, or multi-location merchants.
• Experience with digital gift card commerce, including e-commerce checkout, fraud controls, fulfillment, digital delivery, mobile wallet provisioning, and third-party distribution.
• Understanding of program management services, including physical card design, production, fulfillment, settlement, reporting, reconciliation, client support, and operational SLAs.
• Familiarity with payments industry requirements, including merchant processing, MCC considerations, settlement flows, data reporting, compliance, fraud prevention, and processor/platform integrations.
• Experience managing both legacy platform modernization and new product innovation in parallel.
• Experience working in a large matrixed enterprise where product leaders must influence without direct control.

Responsibilities

• Release and grow gift card and stored value products – both directly Fiserv-built/owned and delivered through partners – that help our clients grow their programs and that surprise and delight their customers.
• Build a deep and intuitive knowledge base of our industry and customers so our product roadmap connects clearly to expressed and latent customer needs. A well-managed roadmap should balance foundational product value props (e.g. settlement and reporting services) and innovation R&D (e.g. digital wallet commerce and marketing).
• Define and manage the product roadmap and SDLC with adoption of payments industry best practices. Partner directly with Engineering to ensure high velocity and high quality product shipments to market.
• Identify, engage, and manage third party partners that can enhance our gift card and stored value propositions to program clients. Partner management includes commercial, legal, technical and operational functions.
• Partner with key internal functions (Client Success, Sales & Relationship Management, Engineering, Other Fiserv Product Owners, etc) to ensure alignment and mutual support of shared initiatives.
• Develop a scorecard of leading and lagging indicators that reflects the health of the business
• Plan and execute product delivery components with precision. Roadmap should be clear, detailed, consistently delivered, and cadenced to customer and industry schedules.
• Build a high-performing team with a culture of customer obsession, insight, and empathy.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed