VP, Head of PMO- Commerce Hub & MCGS

Fiserv • Berkeley Heights, NJ

1d • $190,000 - $316,800

About The Position

The Vice President, Head of PMO for Commerce Hub & MCGS leads the end-to-end program management office for Fiserv’s global Commerce Hub platform and its Mastercard Gateway Services integration. The role oversees a complex, multi-region, multi-workstream program that unifies gateway, switch, and settlement capabilities into a single global platform, supporting a faster and differentiated client experience across NAMR, EMEA, LATAM, and APAC.

Reporting to the SVP, Global Product Strategy, the role owns program governance, the drop-based delivery roadmap, management of scope, schedule, and cost, and executive reporting. It drives execution through the Product Development Life Cycle (PDLC) and Product-Tech Alignment Council (PTAC), partnering across Product, Technology, regional teams, Sales, Finance, Legal & Compliance, and network partners such as Mastercard. The position emphasizes communication that enables timely decisions and keeps global stakeholders aligned on goals, dependencies, risks, and milestones.

The VP builds and leads a global PMO spanning program management, governance, regional delivery, reporting, and controls; develops talent; and influences senior stakeholders without direct authority. The role also owns financial controls, program-level risk management, continuous improvement, and adoption of AI-enabled program-management and reporting practices.

Requirements

• 14+ years of experience in program/project management, product delivery, or transformation within payments, fintech, financial services, or technology.
• 8+ years of progressive leadership experience running large, complex, multi-region programs and global teams.
• Strong fintech and payments knowledge, including acquiring, gateways, switch/processing, settlement, VAS, and network ecosystems such as Mastercard and Visa.
• Demonstrated mastery of scope, schedule, and cost management on enterprise-scale programs.
• Deep experience with PDLC and PTAC-style governance, stage-gating, and program operating rhythms such as SteerCos, MBRs, and milestone reviews.
• Hands-on expertise with Clarity, Jira, and Confluence for portfolio, delivery, and requirements management.
• PMP certification or equivalent, and Six Sigma or Lean process-excellence credentials.
• Proven program-leadership communication skills and executive presence, with the ability to drive timely decisions across distributed stakeholders.
• Strong background in Product Strategy, Product Portfolio, and Roadmap Planning, connecting program execution to product outcomes.
• Advanced PowerPoint and Excel skills.
• Bachelor’s degree required.

Nice To Haves

• MBA or advanced degree.
• Direct experience delivering global commerce, gateway, or acquiring-platform programs, such as Commerce Hub-type initiatives.
• Experience managing network-partner integrations, such as Mastercard or Visa, in a program context.
• Experience preparing Board, Investor Relations, or executive-level program materials.
• Knowledge of AI-driven program management, modern delivery practices, and agile-at-scale frameworks.

Responsibilities

• Own and operate the Commerce Hub and MCGS program governance model, including global and regional steering committees, decision rights, escalation paths, and meeting cadence.
• Lead the program operating rhythm, including bi-weekly Regional Executive SteerCos and weekly Regional Execution SteerCos, using standardized regional reporting templates.
• Drive PTAC governance for cross-team dependencies, duplication review, roadmap sign-off, and stage-gating from Ready-for-Tech into build.
• Embed PDLC discipline and accountability across intake, prioritization, alignment, build, and launch stages.
• Maintain the single source of truth for global program status, decisions, owners, and follow-through.
• Own the drop-based delivery roadmap, milestone plans, release planning, and go-live readiness across regions.
• Manage scope, schedule, and cost; control scope movement between drops, protect delivery commitments, and resolve trade-offs transparently.
• Coordinate integrated planning across horizontal and regional work streams, including Commerce Hub core, payments and adapters, checkouts, SDKs, settlement, VAS, CCC, and Marketplace/boarding.
• Track the critical path, dependencies, delivery gaps, and risks; drive mitigations and compensatory actions.
• Oversee Product and Technology resourcing and hiring status, partnering with leadership and HR to address staffing gaps.
• Lead the Commerce Hub and Mastercard Gateway Services integration, coordinating joint Fiserv–Mastercard workstreams, milestones, and dependencies.
• Manage network-partner meetings and preparation, aligning stakeholders on scope, commitments, and issue resolution.
• Ensure network rules, compliance, and certification requirements are incorporated into program plans and delivery gates.
• Prepare and deliver executive program communications, including SteerCo decks, monthly business reviews, milestone reports, and status narratives.
• Translate complex multi-region program status into clear executive decisions, risks, and requests.
• Align product, technology, regional, and partner stakeholders through communication, workshops, kick-offs, and planning events.
• Partner with Finance to maintain the program business case, financial targets, and investment controls, and track spend against plan.
• Establish program KPIs, RAG status, and operating-health metrics; report on milestones, velocity, and delivery commitments.
• Own the program-level RAID log and drive proactive risk management and timely issue resolution.
• Strengthen governance and steering mechanisms where scope, testing, or delivery uncertainty creates risk.
• Apply Lean, Six Sigma, and continuous-improvement practices to standardize templates, streamline governance, and improve predictability.
• Drive adoption of AI-enabled program-management and reporting practices to increase transparency and speed.
• Build and lead a high-performing global PMO and develop future program leaders through coaching, mentoring, and career development.

Benefits

• Annual incentive opportunity for incentive-eligible associates, potentially delivered as a mix of cash bonus and equity awards at the Company’s discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive