VP, Fulfillment

Farmer's Fridge Careers•Chicago, IL

7d•Onsite

About The Position

The Vice President of Fulfillment is responsible for the strategy, performance, and continued evolution of Farmer's Fridge's national fulfillment organization. This leader oversees distribution operations, fridge operations, centralized logistics and routing, fleet management, fulfillment technology, safety, and operational excellence. This leader collaborates with cross-functional stakeholders to construct scalable operating models that ensure superior service levels while optimizing delivery costs and execution. Success is defined by establishing robust management systems, empowering management teams, and driving organizational alignment around a unified fulfillment strategy. This role is ideal for a leader who enjoys creating structure, improving execution, and building scalable operating models within a fast-growing business. The successful candidate will be equally comfortable setting long-term strategy and solving complex operational challenges.

Requirements

Bachelor's degree in Operations, Supply Chain, Logistics, Business Administration, or a related field required.
10 + years of progressive leadership experience in fulfillment, logistics, transportation, supply chain, or operations.
Experience leading geographically distributed operations.
Proven success scaling operations in a high-growth environment.
Experience developing operating models, management systems, and scalable processes.
Experience managing distribution, routing, logistics, transportation, and field operations.
Demonstrated success leading organizational change and continuous improvement.
Proficiency with Google Workspace and Microsoft Office.
Experience with business intelligence tools such as Tableau and HEX.
Experience with transportation management systems (TMS), routing optimization platforms, fleet management systems, ERP systems, and operational analytics.

Nice To Haves

Master's degree preferred.
Experience in cold chain, food manufacturing, food distribution, or similarly complex operational environments preferred.

Responsibilities

Define the long-term vision, operating strategy, and priorities for the fulfillment organization.
Implement operating rhythms, management systems, and prioritized KPIs that foster performance and accountability.
Develop the operating model and organizational capabilities needed to support continued growth.
Foster a culture of operational excellence, accountability, continuous improvement, and strong cross-functional partnership.
Provide executive leadership for field distribution operations through the General Manager of Distribution.
Develop and empower the distribution leadership team to deliver safe, efficient, and consistent execution.
Establish operating standards that improve consistency, productivity, and scalability.
Oversee end-to-end fulfillment execution.
Lead the strategy and performance of Farmer's Fridge's national fridge network.
Oversee procurement, maintenance, repairs, inventory, and parts management while supporting relocations and new fridge deployment
Maximize fridge uptime, reliability, and asset utilization.
Collaborate with key teams to drive growth and operational performance.
Lead centralized routing, planning, dispatch, badging, and logistics functions.
Support and refine routing and capacity planning strategies to improve service levels and delivery cost.
Facilitate and empower market expansion initiatives.
Manage third-party logistics strategy and partners.
Lead continuous improvement across the fulfillment organization.
Develop standardized operating procedures and management systems.
Drive data-driven decision making and structured problem solving.
Improve productivity, simplify operations, and eliminate waste.
Partner with Supply Chain Technology to define and prioritize the fulfillment technology roadmap.
Champion technology solutions that elevate driver experience, operational performance, and execution.
Drive adoption of new technologies and leverage analytics to improve end-to-end fulfillment.
Oversee fleet strategy, repairs and preventative maintenance strategy and asset utilization.
Promote a culture of safety and regulatory compliance across the fulfillment organization.
Establish safety standards, reporting, and accountability mechanisms.
Own the Fulfillment P&L, budget, and long-range operating plan.
Drive productivity across all fulfillment functions.
Ensure accountability against financial and operational targets.
Partner with leaders across the organization to align fulfillment priorities with broader business objectives.
Support strategic initiatives, network expansion, and operational readiness.