VP, Field & Partner Enablement

Genesys•Durham, NC

20h•Remote

About The Position

The Vice President, Field & Partner Enablement defines and leads the global enablement strategy for Genesys. Reporting to the SVP, Revenue Operations, this role operates at the intersection of Sales, Product, Marketing, HR, Customer Success, and Revenue Operations to equip the sales organization with the capabilities, knowledge, and tools required to succeed in a rapidly evolving customer experience market. This leader shapes how sellers understand, position, and deliver value across target markets, ensuring alignment with company strategy, operational excellence, and customer needs. The role is responsible for building a high-performing, scalable enablement function that drives productivity, improves pipeline quality, and supports predictable revenue growth.

Requirements

10 or more years of experience in Sales, Sales Enablement, Partner Enablement, or Go-To-Market leadership within SaaS or technology organizations
Proven experience operating at enterprise scale with global responsibility
Demonstrated success leading transformational initiatives, such as new product launches, business model evolution, or major go-to-market changes
Experience influencing executive stakeholders, including C-level leaders
Strong track record of building and scaling strategic programs with measurable business impact
Ability to operate effectively in ambiguous and evolving environments

Nice To Haves

Deep understanding of modern SaaS and AI-driven go-to-market strategies
Exceptional communication and storytelling skills, particularly for complex technologies
Strong organizational design and leadership capabilities
Experience driving cross-functional alignment in global organizations

Responsibilities

Define and execute a global sales enablement vision and multi-year strategy aligned to Genesys business objectives
Accelerate time to productivity for new hires and improve overall sales effectiveness
Increase pipeline quality, conversion rates, and average deal size while expanding share of wallet
Partner with executive leadership to translate business strategy into actionable enablement priorities
Act as a thought leader on modern selling approaches, including value-based selling, consultative selling, and solution-led engagement
Align cross-functionally with Sales, Product, Marketing, Customer Success, and HR to drive consistency and impact
Lead and develop a high-performing global enablement organization, including regional and functional leaders
Lead enablement strategy to support product adoption and ensure effective articulation of Genesys CX value propositions
Enable leaders to coach teams toward consistent selling excellence
Build scalable frameworks for selling complex and evolving CX solutions, including use-case selling, outcome-based narratives, AI-driven solutions, and trust and compliance positioning
Drive organizational and partner readiness to support continuous product innovation cycles
Operationalize and scale value-based selling and leadership frameworks across global sales roles
Embed AI-powered enablement tools and learning systems to personalize development and drive measurable outcomes
Design programs that enhance seller productivity, capability, and long-term performance
Establish a unified approach to sales playbooks, messaging frameworks, and customer engagement models
Simplify and clarify how complex solutions are communicated to customers
Deliver modern, scalable learning experiences, including AI-powered coaching, simulations, role-based training, and on-demand content
Ensure enablement resources are accessible, intuitive, and embedded within seller workflows