VP Enterprise Delivery

Orion•Omaha, NE

22h•Hybrid

About The Position

This is a role for a leader who can hold two things at once: the ability to define the future of Enterprise Delivery and the operational discipline to build it. Strategy matters, but execution is what gives strategy credibility. At this level, you're not simply managing an organization—you're designing how it scales. You are the person others turn to when service quality, client risk, operational complexity, or organizational growth demand clear thinking and decisive action. You bring structure to ambiguity, align teams around outcomes, and build systems that continue to work as the business grows. You'll serve as Orion's senior leader for Enterprise Delivery, responsible for Premier Support strategy, executive client relationships, operational excellence, and the continued evolution of the Elite Pod model. You'll help transform Premier Support into a meaningful competitive advantage that drives retention, expansion, and referrals across Orion's most strategic enterprise clients.

Requirements

Spent enough time leading enterprise service, client success, or professional services organizations to understand that sustainable growth comes from operational excellence, strong leadership, and relentless focus on client outcomes
Know how to build organizations, not just manage them.
Scaled teams, created operating models, developed leaders, and implemented systems that continue to work as complexity increases
Equally comfortable discussing business strategy with executives, reviewing operational metrics with your leadership team, or helping resolve a critical client situation
Identify risks early, create alignment around solutions, and move the organization forward
Coach, develop, and challenge leaders to become stronger
Connect service delivery decisions to commercial outcomes and understand how client experience drives retention, expansion, and long-term growth

Nice To Haves

Client Management
Leadership
Operational Delivery
Operations Management
Portfolio Accounting Systems
Relationship Management
Stakeholder Management
Strategic Planning
Team Leadership
Wealth Management Services

Responsibilities

Defining and executing the Enterprise Delivery and Premier Support strategy across Elevate, Middle Tier, and Elite Pod offerings
Building and scaling the Elite Pod model, including organizational design, hiring strategy, onboarding programs, operating standards, and repeatable playbooks
Leading the transition from reactive support to proactive, consultative client partnership across the organization
Serving as the executive owner for Orion's most strategic client relationships, building trusted partnerships with senior stakeholders and executive sponsors
Acting as the final escalation point for complex, high-impact client situations and driving resolution across teams
Establishing account health frameworks, service benchmarks, escalation protocols, and operational rhythms that scale consistently
Partnering closely with Sales, Product, Engineering, Relationship Management, Data, and Finance leadership to ensure alignment around client outcomes
Creating the reporting infrastructure, KPIs, and performance dashboards that provide visibility into service health, client risk, retention, and growth opportunities
Leading, developing, and growing a multi-layer Enterprise Delivery organization, including managers, team leads, Elite Client Delivery Managers, TAMs, and Elite Client Advocates
Driving the Elite Pod expansion roadmap from the Top 25 strategic accounts to the Top 100 by 2027 while maintaining service quality and consistency