VP, Engineering - Platform Infrastructure & Operations

Datasite•Minneapolis, MN

2d•$201,000 - $361,000•Hybrid

About The Position

Datasite and its associated businesses are the global center for facilitating economic value creation for companies across the globe. From data rooms to AI deal sourcing and more. Here you’ll find the finest technological pioneers: Datasite, Blueflame AI, Grata, and Sherpany. They all, collectively, define the future for business growth. Apply for one position or as many as you like. Talent doesn’t always just go in one direction or fit in a single box. We’re happy to see whatever your superpower is and find the best place for it to flourish. Get started now, we look forward to meeting you. We are seeking a Vice President of Engineering to lead our Infrastructure & Platform Engineering organization, overseeing Cloud, SRE, CI/CD & SDLC, and Application Support. This executive will lead approximately 50 engineers through four Directors and be responsible for building a highly reliable, scalable, and efficient platform that enables the business to grow. This role requires a leader who combines deep technical credibility with executive leadership. The ideal candidate can engage on architecture, system design, and operational trade-offs while developing a high-performing, self-managing organization that delivers enterprise-grade reliability with minimal executive escalation. We're looking for an executive who has led infrastructure and platform organizations in a complex, global SaaS environment where product and technology are the business. The successful candidate understands the operational rigor required to deliver world-class availability, scalability, and customer experience at enterprise scale. Preferred locations: Hybrid (2 days/week in office) in New York City or Minneapolis, MN.

Requirements

10+ years in engineering leadership, with at least 3–5 years at VP level
Proven leadership experience in a large-scale, global SaaS organization supporting mission-critical products with demanding availability, performance, and scalability requirements.
Experience operating platforms that serve a global customer base, with expertise in designing and managing highly available, resilient, and geographically distributed infrastructure.
Proven experience leading SRE, Platform, or Infrastructure organizations at scale (40+ engineers)
Technical depth sufficient to engage credibly on architecture, system design, and operational trade-offs — not just manage process
Experience owning or closely partnering with a technical support or application support function
Deep familiarity with multi-cloud environments and modern infrastructure patterns (IaC, GitOps, containers, observability)
Track record owning and meeting high-availability SLAs in a production SaaS environment
Experience integrating acquired infrastructure assets into a platform organization
Strong executive communication skills; ability to manage up with low noise and high signal
Demonstrated ability to develop leaders — with examples of people you’ve led going on to senior roles

Nice To Haves

Hands-on experience deploying AI/ML tooling for developer productivity at scale
Background in product-led, fast-paced SaaS organizations
Familiarity with centralized platform governance in a multi-team environment
Experience contributing to M&A technical due diligence

Responsibilities

Lead four Directors and ~50 engineers across Cloud, SRE, CI/CD & SDLC, and Application Support
Build and sustain a high-ownership culture where teams operate with minimal escalation
Develop Directors as leaders; hold them accountable for delivery, reliability, and team health
Drive headcount planning, hiring, and retention strategy in partnership with HR and Finance
Identify and grow future leaders — create paths for top performers to advance within and beyond your organization
Provide technical leadership on architecture, system design, and engineering quality across the platform organization.
Establish and drive engineering standards for infrastructure, observability, CI/CD, reliability, and operational excellence.
Influence long-term platform strategy and architectural direction in partnership with Engineering and business leaders.
Champion platform health by proactively addressing technical debt and driving investments that improve reliability, scalability, and engineering velocity.
Evaluate emerging technologies, including AI-powered developer tools and cloud platform innovations, and make strategic build, buy, or adopt decisions.
Own the 99.95% uptime SLA across a multi-cloud (AWS, GCP, Azure) production environment
Define and enforce SLOs, error budgets, and incident response processes across all teams
Ensure on-call rotations, runbooks, and postmortem culture are mature and continuously improving
Lead and scale the Application Support organization, delivering consistent, enterprise-grade support across products and business units.
Own the tier-2/tier-3 technical escalation function, serving as the bridge between Customer Support and Engineering.
Ensure the team has the tools, access, and expertise to efficiently investigate and resolve complex customer issues.
Establish a closed-loop process that translates customer issue trends and root causes into prioritized engineering improvements, with defined SLAs for escalation response and resolution.
Serve as the executive escalation point for high-severity customer issues, ensuring effective resolution and continuous operational improvement.
Lead technical integration of infrastructure and platform assets from multiple small acquisitions per year
Own and evolve a repeatable integration playbook: cloud tenancy, CI/CD onboarding, monitoring, support handoff, and app support coverage
Assess acquisition infrastructure risk pre-close and provide VP-level input to M&A technical due diligence
Champion AI-powered developer tooling as a productivity multiplier across the engineering organization
Partner with Engineering and Product leadership to evaluate and roll out AI tooling: code generation, observability, incident management, and beyond
Define and track metrics to demonstrate productivity improvements over time
Own the multi-year platform and infrastructure roadmap in alignment with product and business strategy
Drive standardization and centralization of infrastructure management across the organization
Proactively communicate platform health, risk, and roadmap to the C-suite — escalating only what truly requires executive attention
Translate complex infrastructure and support decisions into business-level context for non-technical stakeholders
Represent Engineering in cross-functional forums: product planning, security reviews, finance, and customer escalations