VP Digital Delivery
About The Position
Truliant Federal Credit Union is committed to creating digital experiences that make banking easier, more intuitive, and more valuable for our members. As Vice President Digital Delivery, you'll help turn digital strategy into real-world results by leading the delivery of innovative digital banking solutions that strengthen engagement, expand self-service capabilities, and improve the member experience. This role is ideal for a leader who enjoys bringing people, priorities, and technology together to create measurable impact. In this role, you'll oversee the delivery of Truliant's digital banking ecosystem, ensuring strategic initiatives move efficiently from concept to implementation and long-term value realization. You'll partner across business and technology teams to align priorities, remove obstacles, and deliver exceptional digital experiences for our members.
Requirements
- 8+ years of experience in digital banking, digital delivery, digital product management, technology delivery, or a related field.
- 5+ years of leadership experience managing managers and/or senior leaders with accountability for multi-team delivery and business outcomes.
- 3+ years of experience owning end-to-end digital delivery across platforms, applications, and customer or member journeys. From intake through implementation and operational readiness.
- Ability to develop and execute digital delivery roadmaps aligned with business strategy.
- Strong knowledge of digital banking platforms, mobile applications, digital deposit, loan origination systems, and digital sales and servicing journeys.
- Experience leading agile or iterative delivery practices, including backlog management and prioritization.
- Ability to manage cross-functional dependencies, risks, and competing priorities.
- Strong communication and stakeholder management skills across executive and operational audiences.
- Experience using metrics and performance data to drive decisions and continuous improvement.
- Bachelor's degree in Business Administration, Information Technology, Digital Strategy, Marketing, or a related field.
- Comfortable making high-impact decisions, leading through ambiguity, and creating accountability across multiple teams and initiatives.
Nice To Haves
- MBA or advanced degree in Business Administration, Information Systems, or a related discipline.
- Professional certifications such as SAFe, Professional Agile Leadership, PMP, ITIL, or similar credentials.
- Experience within financial services, banking, or credit union environments.
- A track record of building high-performing delivery organizations and scalable operating models.
Responsibilities
- Lead the delivery of digital banking platforms, mobile applications, and digital account and loan origination experiences.
- Coordinate cross-functional teams, vendors, and stakeholders to drive execution, prioritize work, and achieve strategic outcomes.
- Use delivery and performance metrics to continuously improve digital adoption, usability, and business results.
Benefits
- No-cost employee Medical, dental, vision coverage
- Prescription benefits (including mail order)
- Paid holidays and Paid Time Off (PTO)
- 401(k) plan with contribution matching
- Paid community involvement volunteers hours
- Paid group life Insurance
- Teammate loan discounts
- Tuition reimbursement
- Short and long-term disability
- Health & Wellness program
- Teledoc (physician video conferencing)
- Onsite fitness facilities or health club reimbursement
- Employee Assistance Program (EAP)
- Medical flexible spending account
- Dependent care flexible spending account
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What This Job Offers
Job Type
Full-time
Career Level
Executive
