VP, Customer Onboarding & Professional Services

Bidgely, Inc•Remote, CA

5d•$220,000 - $250,000•Remote

About The Position

Bidgely is seeking a Vice President, Customer Onboarding and Professional Services to lead its global consulting organization. This role is responsible for the entire services lifecycle, from contracting and onboarding to implementation, launch, and ongoing professional services for existing customers. The position reports to the Chief Operating Officer and is part of the senior leadership team. The organization comprises over 40 professionals, including a VP of Global Delivery, Director of Project Management, Technical Program Managers, Solution Architects, and Delivery Consultants. The VP will drive the growth of the services organization by scaling and productizing delivery, developing the team, and ensuring every engagement highlights Bidgely as a trusted AI partner to the utility industry. The role requires a leader who can adapt to rapidly evolving products and market needs, including generative and agentic AI, new grid infrastructure use cases, and an expanding product portfolio.

Requirements

15+ years of progressive experience in professional services, consulting, or enterprise software delivery, including significant experience leading multi-level organizations of managers and senior leaders.
Experience at a leading global systems integrator or management consulting firm.
Proven track record leading the transformation and scaling of a professional services or implementation organization at an enterprise software company.
Demonstrated ownership of a services P&L, including revenue forecasting, margin, utilization, and resource planning.
Deep expertise in enterprise software implementation methodologies, delivery governance, and quality frameworks.
Strong executive presence, with a record of building trusted relationships with C-level customers and internal stakeholders.
Experience partnering with Product and Engineering to shape roadmap and implementation tooling based on customer insight.
Exceptional communication and leadership skills, with the ability to set a compelling vision, inspire teams, and drive alignment across functions.
Bachelor's degree in business, engineering, computer science, or a related field.

Nice To Haves

MBA or equivalent advanced degree.
Experience in the utility industry, at a utility software company, or at a consulting firm serving utilities.
Experience serving clients across multiple geographies.
Experience applying AI and automation to scale services delivery.

Responsibilities

Lead, develop, and inspire a 40+ person organization spanning delivery, program management, solution architecture, and consulting.
Build a strong team and client-centric culture grounded in ownership, technical excellence, collaboration, and a shared commitment to customer outcomes.
Design the organizational structure, roles, and career paths that allow the team to scale alongside Bidgely's growth.
Attract, hire, and retain top talent, and build a deep bench of next-generation services leaders.
Set clear goals, performance expectations, and development plans across the organization, and coach leaders to do the same.
Set the vision and multi-year strategy for Bidgely's services organization, aligned with company goals, product direction, and the evolving needs of the utility market.
Scale and productize delivery through repeatable, packaged implementation offerings, reusable assets, and AI-enabled tooling that accelerate time-to-value for every customer.
Own Bidgely's implementation methodology, delivery playbooks, quality standards, and governance framework, evolving them continuously as products and customer needs change.
Partner with Product, Engineering, DevOps, Data Science, and Data Engineering so every launch is coordinated, well-governed, and set up for success from day one.
Define and track the KPIs that matter — time-to-value, delivery quality, customer satisfaction, utilization, and margin — and use them to drive continuous improvement.
Champion AI and automation within the services organization to increase speed, consistency, and scale.
Own the full services P&L, including contracting and revenue forecasting, gross margin, utilization, and cost management.
Lead resource and capacity planning to align talent, skills, and staffing with the project pipeline and company growth plans.
Partner with Sales and Finance to set standards for services scoping, pricing, statements of work, and change orders.
Develop packaged services offerings and pricing models that create value for customers and support profitable growth.
Report services performance, forecasts, and investment priorities to the COO and executive leadership.
Serve as the executive sponsor for Bidgely's most strategic utility relationships, building trusted, long-term partnerships with customer executives.
Act as the senior point of accountability for strategic engagements, keeping Bidgely and customer leadership teams aligned on outcomes.
Lead ongoing professional services for live customers — including new modules, program expansions, and optimization — helping customers grow the value they realize from Bidgely.
Partner with Sales and Customer Success to identify and shape services-led expansion opportunities.
Represent Bidgely's services organization in executive business reviews, strategic pursuits, and industry forums.
Serve as the voice of the customer to Product and R&D, translating delivery insights into roadmap priorities and implementation tooling.
Partner closely with Sales, Customer Success, Support, Product, and Engineering to deliver a seamless customer experience from contract through steady state.
Collaborate with Sales leadership on deal strategy, solution design, and capacity planning for new and expanding business.
Contribute to company-wide strategy as a member of Bidgely's senior leadership team.

Benefits

Medical, Dental, and Vision insurance from day one
HSA, FSA, and DCFSA plans
401(k) plan
Flexible paid time off
Annual wellness stipend
Annual professional development stipend
Paid parental leave
Mental health and wellness resources for you and your family
Employee Discounts: Preferred pricing on entertainment, technology, and insurance products
Mentorship: Access to mentorship from experienced industry leaders
Flexible Work Arrangements: Remote-friendly scheduling built around how you work best
Community Service Days: Paid time to volunteer for causes you care about