VP - CUSO, EverSouth Mortgage, LLC

Keesler Federal Career • Gulfport, MS

18d

About The Position

The VP - CUSO, EverSouth Mortgage, LLC provides strategic, operational, and financial leadership for the organization’s mortgage servicing business and future mortgage origination initiatives. The position establishes and executes the company’s long-term vision, drives profitable growth, ensures regulatory compliance, manages business performance, and delivers service to members and client organizations. It oversees mortgage servicing operations, including portfolio conversion and onboarding, servicing technology, risk management, compliance, financial performance, and business development. The VP serves as a primary liaison to executive leadership, the Board of Managers, regulators, investors, vendors, and client credit unions, and develops strategic partnerships that support growth and profitability. The role is accountable for building a scalable, compliant, high-performing mortgage services organization and executing the strategic roadmap for future expansion into mortgage originations.

The position performs supervisory duties, including participating in recruitment and onboarding; training and developing employees; planning, assigning, and overseeing work; evaluating performance; coaching and counseling; administering recognition and corrective actions; responding to employee concerns; and supporting employment actions in accordance with policies and legal requirements. Travel of up to 30% is required. Non-traditional hours, including evenings, weekends, and/or holidays, may be required.

Requirements

• Bachelor’s degree in a related field, or an equivalent combination of education and experience demonstrating the ability to perform the position’s functions.
• At least 12 years of similar or related progressive experience in mortgage servicing, mortgage banking, or a related industry, including senior-level management responsibility.
• At least 9 years of leadership or supervisory experience.
• Advanced experience leading, growing, launching, or transforming mortgage servicing, mortgage banking, a CUSO, or other regulated financial services operations.
• Advanced experience leading large-scale servicing conversions, technology implementations, operational integrations, or other complex business initiatives.
• Advanced experience with P&L management, budgeting, strategic planning, business development, and achieving growth and profitability objectives.
• Extensive knowledge of mortgage servicing operations, servicing portfolio management, regulatory compliance, investor requirements, and risk management practices.
• Strong understanding of mortgage servicing technology platforms, vendor management, internal controls, data governance, and operational reporting.
• Experience communicating effectively with boards of directors, executive leadership, regulators, clients, investors, auditors, and other stakeholders.
• Demonstrated ability to build, lead, and develop high-performing teams and foster accountability, collaboration, and continuous improvement.
• Proficiency with computers and standard office technology, including Microsoft Word, Excel, Outlook, and Teams.
• Ability to perform essential functions with or without reasonable accommodation.
• Professional and respectful interaction with members, coworkers, and external partners; clear verbal and written communication; attentive listening; and a courteous, cooperative, service-oriented approach.
• Ability to remain stationary for extended periods, move within the work environment, operate standard office equipment, and occasionally bend, kneel, crouch, stoop, or lift or move items weighing up to 15 pounds.
• Ability to travel up to 30% and work non-traditional hours, including evenings, weekends, and/or holidays.

Nice To Haves

• Working knowledge of credit union operations, CUSO governance, and NCUA requirements.
• Experience with mortgage origination operations, secondary market activities, investor relationships, and mortgage production strategies.

Responsibilities

• Provide strategic, operational, and financial leadership for EverSouth Mortgage, LLC, aligned with organizational objectives, governance requirements, risk appetite, and long-term growth strategies.
• Lead the development, implementation, and management of the mortgage servicing business, including its infrastructure, staffing, technology, controls, policies, regulatory compliance, and service delivery.
• Direct mortgage servicing operations and portfolio activities, including loan administration, investor servicing, default management, escrow administration, portfolio transfers, and servicing asset management.
• Oversee onboarding and conversion of servicing portfolios, including implementation planning, data integrity, client transitions, quality assurance, and performance monitoring.
• Drive business development, client acquisition, and relationship management to expand servicing partnerships and support portfolio growth and profitability.
• Establish and monitor key performance indicators, service standards, financial targets, and operational metrics covering quality, compliance, member experience, client satisfaction, efficiency, growth, and profitability.
• Provide executive oversight of servicing technology, data governance, cybersecurity, business continuity, vendor management, and strategic technology initiatives.
• Develop and maintain risk management, compliance, and internal control frameworks addressing regulations, investor requirements, licensing obligations, and industry practices.
• Lead financial performance and profitability initiatives, including budgeting, capital planning, pricing, revenue growth, expense management, and portfolio economics.
• Partner with executive leadership, the Board of Managers, regulators, investors, auditors, legal counsel, vendors, and client organizations.
• Report and make recommendations to executive leadership and the Board of Managers on strategic initiatives, operational performance, financial results, risk management, business development, and growth.
• Develop and execute a roadmap for future mortgage origination activities, including operational design, regulatory readiness, capital planning, secondary market relationships, and integration with servicing operations.
• Ensure compliance with applicable federal regulations, including Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC).
• Perform supervisory duties, including recruiting, selecting, onboarding, training, work assignment and oversight, performance evaluation, coaching, employee issue resolution, and support of employment actions.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance
• Section 125 Flexible Spending Accounts for Health Care and Dependent Care expenses
• Employee and Dependent Life Insurance
• 401(k) Retirement Plan with 100% match on the first 5% contributed by the employee
• Paid Leave
• Tuition Reimbursement and Competitive Scholarships
• Short-Term and Long-Term Disability Benefits
• Employee Assistance Program
• Competitive salaries

What This Job Offers

• Job Type: Full-time
• Career Level: Executive