VP - CUSO, EverSouth Mortgage, LLC

Keesler Federal Credit Union • Gulfport, MS

19d

About The Position

The VP - CUSO, EverSouth Mortgage, LLC provides strategic, operational, and financial leadership for the organization’s mortgage servicing business and future mortgage origination initiatives. The role is responsible for setting and executing the company’s long-term vision, driving profitable growth, ensuring regulatory compliance, managing business performance, and delivering strong service to members and client organizations.

The VP oversees mortgage servicing operations, including portfolio conversion and onboarding, servicing technology, risk management, compliance, financial performance, and business development. The role serves as a primary liaison to executive leadership, the Board of Managers, regulators, investors, vendors, and client credit unions, and develops strategic partnerships that support growth and profitability. The position is accountable for building a scalable, compliant, high-performing mortgage services organization and executing a roadmap for expansion into mortgage originations.

The position also performs supervisory duties, including participating in hiring and onboarding, training and developing employees, assigning and overseeing work, evaluating performance, coaching and counseling, addressing employee concerns, and supporting employment actions in accordance with established policies and legal requirements. Travel of up to 30% is required, and non-traditional work hours may include evenings, weekends, and holidays.

Requirements

• Bachelor’s degree in a related field, or an equivalent combination of education and experience demonstrating the ability to perform the position’s functions.
• At least 12 years of similar or related progressive experience in mortgage servicing, mortgage banking, or a related industry, including senior-level management responsibility.
• At least 9 years of leadership or supervisory experience.
• Advanced experience leading, growing, launching, or transforming mortgage servicing, mortgage banking, a CUSO, or other regulated financial services operations.
• Advanced experience leading large-scale servicing conversions, technology implementations, operational integrations, or other complex business initiatives.
• Advanced experience with P&L management, budgeting, strategic planning, business development, and achieving growth and profitability objectives.
• Extensive knowledge of mortgage servicing operations, servicing portfolio management, regulatory compliance, investor requirements, and risk management practices.
• Strong understanding of mortgage servicing technology platforms, vendor management, internal controls, data governance, and operational reporting.
• Experience communicating effectively with boards of directors, executive leadership, regulators, clients, investors, auditors, and other stakeholders.
• Demonstrated ability to build, lead, and develop high-performing teams and foster accountability, collaboration, and continuous improvement.
• Ability to lead and support change initiatives, encourage innovation, and help teams adapt to changing business needs.
• Ability to assess team capabilities, identify skill gaps, and develop talent.
• Ability to drive results, maintain accountability, overcome obstacles, and lead teams toward organizational goals.
• Ability to align decisions with organizational goals, anticipate future needs, and identify opportunities.
• Ability to foster trust, navigate sensitive situations, understand diverse perspectives, and build effective relationships.
• Proficiency with computers and standard office technology, including Microsoft Word, Excel, Outlook, and Teams.
• Ability to interact professionally and respectfully with members, coworkers, and external partners; communicate clearly verbally and in writing; listen attentively; and contribute to a collaborative, inclusive, member-focused environment.

Nice To Haves

• Working knowledge of credit union operations, CUSO governance, and NCUA requirements.
• Experience with mortgage origination operations, secondary-market activities, investor relationships, and mortgage production strategies.

Responsibilities

• Provide strategic, operational, and financial leadership for EverSouth Mortgage, LLC, aligned with organizational objectives, governance requirements, risk appetite, and growth strategies.
• Develop, implement, and manage the mortgage servicing business, including its infrastructure, staffing, technology, controls, policies, regulatory compliance, and service delivery.
• Direct mortgage servicing operations and portfolio activities, including loan administration, investor servicing, default management, escrow administration, portfolio transfers, and servicing asset management.
• Oversee onboarding and conversion of mortgage servicing portfolios, including implementation planning, data integrity, client transitions, quality assurance, and performance monitoring.
• Drive business development, client acquisition, and relationship management to expand servicing partnerships and support portfolio growth and profitability.
• Establish and monitor key performance indicators, service standards, financial targets, and operational metrics for quality, compliance, member experience, client satisfaction, efficiency, growth, and profitability.
• Provide executive oversight of servicing technology, data governance, cybersecurity, business continuity, vendor management, and strategic technology initiatives.
• Develop and maintain risk management, compliance, and internal control frameworks addressing applicable regulations, investor requirements, licensing obligations, and industry practices.
• Lead financial performance and profitability initiatives, including budgeting, capital planning, pricing, revenue growth, expense management, and portfolio economics.
• Partner with executive leadership, the Board of Managers, regulators, investors, auditors, legal counsel, vendors, and client organizations.
• Report and make recommendations to executive leadership and the Board of Managers on strategic initiatives, operational performance, financial results, risk management, business development, and organizational growth.
• Develop and execute a roadmap for future mortgage origination activities, including operational design, regulatory readiness, capital planning, secondary-market relationships, and integration with servicing operations.
• Ensure compliance with federal regulations, including Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements.
• Perform supervisory duties, including recruiting, selecting, onboarding, training, developing, assigning, and overseeing employees; evaluating performance; coaching and counseling; addressing concerns; and supporting employment actions.
• Perform other duties as assigned.
• Travel up to 30% and work non-traditional hours, which may include evenings, weekends, and holidays.

Benefits

• Medical, dental, and vision insurance
• Section 125 Flexible Spending Accounts for health care and dependent care expenses
• Employee and dependent life insurance
• 401(k) retirement plan with a 100% match on the first 5% contributed by the employee
• Paid leave
• Tuition reimbursement and competitive scholarships
• Short-term and long-term disability benefits
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Executive