VP, Commercial Real Estate Loan Operations

SitusAMC•Overland Park, KS

About The Position

SitusAMC is looking for passionate individuals to join their team and transform client businesses and their own careers. This role is supervisory and has direct reports, responsible for the overall management of an assigned Loan Operations function within Situs Asset Management (SAM). The position will oversee daily operations for clients' portfolios of commercial real estate loans, including mentoring, training, and reviewing the work of direct reports to ensure equitable distribution based on experience, portfolio complexity, and deadlines. This role requires a high level of interaction and communication with management, SAM staff, clients, and third parties.

Requirements

Bachelor’s degree; preferred field of study: real estate, finance/accounting, business or equivalent combination of education and experience
Minimum of 8+ years of industry and/or relevant experience, typically with 2+ years in an AVP level role or external equivalent.
5 - 7 years’ experience in commercial real estate, cash management, loan servicing, escrow management
High comfort level with use of various industry related software systems
Ability to work with Excel performing VLOOKUP, pivot and other functions to understand and reconcile data
Ability to multitask
Strong attention to detail and accuracy
Strong communication skills (written and oral)
Strong analytical abilities, good judgment, strategic and process thinking
High degree of professionalism
Ability to work as a team player
Pro-active approach to problem recognition and resolution
Strong leadership skills
Ability to manage direct reports

Responsibilities

Monitor workflow to ensure staff is adequately utilized
Manage research requests, supporting asset management team in addressing borrower, investor or 3rd party inquiries
Train new team members
Maintain visibility into the status of daily task assignments are prepared timely, accurately, is approved by proper personnel, distributed to the appropriate client personnel with all historical reporting maintained within our system of record for audit and historical purposed
Raise potential issues to management timely (e.g., staffing, performance and/or servicing standard)
Identify performance trends and potential enhancements so such items can be analyzed and potentially incorporated into servicer’s process (e.g., servicing workflow enhancements, QC workflow enhancements, reporting automation, etc.)
Review and approve procedures related to operations as assigned by senior management
Represent the company in resolving non-compliant issues through verbal and written communication with both internal and external parties
Periodically evaluate resources to ensure that specific goals and deadlines are achievable
Perform QC on completed product and communicate results to team members
Stay abreast of changes in industry standards