VP, Commerce Client Lead

Flywheel Digital • Baltimore, MD

7d • Hybrid

About The Position

Flywheel's suite of digital commerce solutions accelerate growth across all major digital marketplaces for the world's leading brands. We give clients access to near real-time performance measurement and improve sales, share, and profit. With teams across the Americas, Europe and APAC, we offer a career with real impact, endless growth opportunities and the support you need to be the best you can be. Opportunity The VP, Commerce Client Lead will lead one of our largest client relationships on behalf of our Commerce Network, partnering with a major brand on their transformation journey. As a VP, Commerce Client Lead, you'll be a strategic business partner and advisor, combining deep expertise in ecommerce and retail commerce with a comprehensive understanding of your client's business, competitive landscape, and category dynamics. In this role, you will be an expert practitioner in commerce strategy who deeply understands your client's business objectives, competitive activity, market trends, and category trajectory. You'll proactively engage senior leadership with strategic counsel and set an ambitious vision for the partnership, driving transformation in how we partner with retailers, platforms, and agencies, while launching innovative new capabilities.

Requirements

• Proven track record of managing large, complex, multi-stakeholder relationships with enterprise clients
• Deep expertise in commerce strategy, ecommerce, retail technology, or related disciplines
• Strong business acumen and ability to understand client financials, competitive positioning, and market dynamics
• Demonstrated ability to operate across highly complex, multi-disciplinary environments and manage multiple agencies/partners
• Excellent executive communication and relationship-building skills
• Strategic thinking with the ability to develop comprehensive plans and drive execution
• Comfort with ambiguity and innovation; ability to operate in fast-moving, evolving environments
• Proven ability to grow revenue and manage business development
• Track record of driving organic growth through exceptional client experience and value creation
• Strong network and ability to attract top talent

Responsibilities

• Account Leadership & Strategy Develop integrated strategies and annual business plans that drive growth, serving as the senior-most point of contact for the client
• Monitor market dynamics, competitive activity, and category trends to inform strategic recommendations and counsel
• Understand the end-to-end consumer journey and proactively optimize the marketing ecosystem across data, technology, content, and operations
• Act as the primary escalation point for client issues and single point of contact for client opportunities
• Solution Development & Revenue Growth Leverage organizational capabilities and platforms to solve business challenges and identify growth opportunities
• Lead proposal development for new initiatives, assembling the right talent and resources across partners
• Own revenue growth targets and support forecast development for the account
• Mitigate competitive risks and proactively address retention challenges
• Team Leadership & Culture Foster a collaborative, respectful environment that encourages productive working relationships across multiple agencies
• Support team members in their professional growth and development
• Identify and develop emerging talent for future opportunities

Benefits

• We are proud to offer all Flywheelers a competitive rewards package and unparalleled career growth opportunities and a supportive, fun and engaging culture.
• We have office hubs across the globe where team members can go to feel productive, inspired, and connected to others - team members go into Hub Offices 3x a week
• Flexible vacation time
• Great learning and development opportunities
• Benefits that help you live your best life
• Parental leave and benefits
• Volunteering opportunities
• If you’re looking to connect with teammates on a topic of inclusion and identity, chances are there’s an ERG for that.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees