VP, Clinic Operations

Serenity Mental Health Centers • Phoenix, AZ

20h • Hybrid

About The Position

Serenity Healthcare is a rapidly expanding multi-site specialty medical provider with over 1,000 employees and 40+ clinics nationwide. We specialize in advanced medical interventions such as TMS and IV ketamine, focusing on a high-trust, education-led approach to patient care. We are seeking experienced operators to help scale our leadership and operations as we continue our rapid growth.

Requirements

• 5+ years in a VP-level or higher multi-unit, multi-state operations role.
• Prior scope of at least 500 employees and 20+ locations under direct ownership.
• Track record of measurably improving a multi-site operation (faster, leaner, more consistent, more profitable).
• Comfortable holding a high bar and holding people accountable; not conflict-averse.
• Metrics-obsessed; runs business off a scorecard and expects leaders to do the same.
• Strong recruiter of talent.
• Comfortable with a consultative sales motion and coaching frontline teams to execute one.
• Willing to travel ~50%.
• Willing to work fully in-office in Atlanta or Phoenix.

Nice To Haves

• Backgrounds from multi-unit healthcare services (dermatology, med spa, fertility, concierge medicine, vision, urgent care, IV therapy, aesthetics).
• Backgrounds from high-growth multi-site consumer services.
• Backgrounds from specialty retail operations.
• Backgrounds from any multi-state operation with comparable scope and complexity.

Responsibilities

• Own the performance of the national clinic footprint.
• Lead a team of Regional Directors.
• Accountable for the operational growth and performance of every clinic in the network.
• Tighten, scale, and raise the bar across every region.
• Drive patient retention, TMS conversion, clinic-level staffing health, and provider satisfaction.
• Report directly to the COO and partner with the executive team on growth strategy, new market entry, and operational standards.
• Manage standards and accountability for consistent execution of company policies, procedures, and playbooks.
• Coach clinic teams on a consultative, education-first approach to convert appointments to treatment.
• Oversee KPI ownership across patient retention, TMS conversion rate, clinic staffing health and retention, and provider satisfaction and retention.
• Focus on talent density by recruiting, developing, and retaining top-tier operators.
• Partner with the growth team to bring new sites to performance benchmarks on an accelerated timeline.

Benefits

• 90% company-paid medical, dental, and vision for the employee and all dependents
• 401(k)
• 3 weeks PTO
• 10 paid holidays
• Annual company trip for the employee plus one

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed