VP, Client Strategy & Growth

First Global Management Services, Inc.•New York, NY

23h•$195,560 - $254,227•Hybrid

About The Position

The Vice President, Client Strategy & Growth is a senior strategic and creative commercial leader responsible for turning complex client challenges into compelling propositions that win business and generate profitable revenue growth for FIRST. The role combines client insight, strategy, creativity, and commercial leadership, with responsibility for leading strategically important business-development opportunities from qualification and pursuit strategy through pitch, negotiation, and close. Reporting to the Chief Growth Officer, the VP develops the strategy to win, articulates the client’s underlying challenge and event objectives, identifies the insight and shapes a differentiated proposition, and mobilizes strategic, creative, and operational talent. The role provides commercial leadership and creative judgment to strengthen proposals and pitches, build senior client relationships, and convert opportunities into valuable long-term relationships. The VP works across FIRST and Encore’s sales ecosystem and brings together creative talent and capabilities to pursue new client logos and grow existing relationships. The role builds a targeted prospect list, identifies and qualifies opportunities, and leads conversion efforts. Success is measured by pipeline generation and capture, stronger competitiveness, winning the right business, and achieving sustainable, profitable growth. The position is based in the NYC office and is hybrid, with 2–3 office days per week; this may change to five days at any time. Travel may be up to 40%.

Requirements

More than 15 years of experience.
Proven success leading and scaling new-business development in a complex, multi-market organization.
Demonstrated experience managing large-scale client acquisitions and strategic partnerships, particularly with Fortune 500 or equivalent enterprise-level organizations.
Strong commercial acumen and a track record of meeting or exceeding revenue and profitability targets.
Excellent communication, negotiation, and presentation skills, including comfort engaging at C-suite level.
Deep understanding of consultative selling methodologies and strategic account management.
Skill in leveraging data, CRM tools, and performance analytics to drive decision-making and continuous improvement.
Collaborative and strategic mindset, with the ability to balance short-term wins and long-term growth initiatives.
Resourcefulness, adaptability, calm under pressure, and excellent organizational and time-management skills.

Nice To Haves

Bachelor’s degree or equivalent practical/technical experience.

Responsibilities

Build and convert a robust pipeline of agency and project-based new-business opportunities with net-new customer brands, maintaining sufficient pipeline coverage to achieve growth expectations.
Prioritize and rigorously qualify opportunities where FIRST can differentiate through insight, strategy, creative thinking, and integrated delivery; lead them from initial engagement through pitch, negotiation, and close.
Develop relationships with senior decision-makers across C-suite marketing, procurement, and sourcing to understand business priorities and future needs.
Create executive access and identify unmet needs beyond formal RFPs, influencing client thinking before competitive processes are established and pursuing portfolio relationships for event activity where possible.
Own commercial strategy with commercial team members for priority pursuits, and oversee a smooth transition to account management and delivery teams.
Lead pursuit strategy for major creatively led opportunities, establishing client insight, the proposition, competitive strategy, and clear win themes.
Collaborate with strategy, creative, production, technology, data and AI, and other service lines to translate client challenges into differentiated, compelling, deliverable solutions.
Constructively challenge propositions and creative work to ensure ideas are distinctive, relevant, and capable of creating meaningful business value.
Ensure RFP opportunities and ideas are delivered on time and within client budget parameters, including transferring creative concepts to operating teams for pricing and packaging.
Shape pitch narratives that unite strategy, creative ideas, delivery models, and commercial propositions into a compelling story.
Lead pitch presentations and client conversations, assembling appropriate executive, strategic, creative, and commercial talent; support account managers’ new-business capabilities when existing accounts are involved, while focusing most time on net-new customer growth.
Build trusted, multilevel relationships within prospective client organizations and establish credibility as a strategic advisor.
Lead executive discovery meetings, workshops, and consultative conversations to uncover client context, ambitions, constraints, and decision criteria.
Understand client decision-making processes, buying-group structures, and criteria for awarding business.
Maintain customer relationships throughout the sales process and establish a platform for long-term partnership after a successful pitch.
Represent FIRST at executive forums, industry conferences, networking events, and strategic client engagements.
Translate ideas into commercially compelling propositions with clear value, scope, economics, and delivery implications.
Partner with Commercials on major-opportunity negotiations, balancing client value, competitiveness, profitability, and long-term strategic value.
Partner with Finance and operational leaders to ensure proposals are commercially sound, achievable, and aligned with profitability objectives.
Own the conversion plan from pitch outcome through contracting and handover, maintaining momentum until revenue is secured.
Use market, industry, and client insight to improve proposition relevance and competitiveness and identify growth opportunities.
Share intelligence about client needs, buying behavior, competitors, and market developments to improve future pursuit effectiveness.
Provide external-facing insight to help FIRST anticipate client needs and identify areas where the organization can create distinctive value.
Collaborate with FIRST leaders and Encore’s Global Sales Organization to leverage relationships, capabilities, insight, and enterprise opportunities.
Bring FIRST and Encore capabilities together around major opportunities while maintaining clear pursuit accountability.
Share winning approaches, client insights, and best practices to strengthen FIRST’s commercial capability.
Raise organizational standards in strategic selling, storytelling, pitch leadership, and executive engagement.
Coach business development, client services, and commercial colleagues through major pursuits and share practical approaches to winning complex opportunities.
Build an energetic, momentum-driven growth culture and serve as a visible ambassador for FIRST’s values and commitment to innovative, insight-led, client-focused solutions.

Benefits

Medical, dental, and vision coverage, including the option of a high-deductible health plan with a health savings account.
401(k).
Five flexible spending account options.
Generous paid time off allowance.
Employee Assistance Program.
Life, disability, and pet coverages.
Wellness stipend.
Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo, and other services.
Aura Identity Theft Protection.
Discretionary annual bonus structure.
Potential opportunities to work on projects across different locations through the company’s global presence.