VP, Client Business Lead

Clinical Care Options LLC•Homebased, USA, US,

About The Position

The Vice President/Senior Vice President Client Business Lead is a senior leadership role responsible for driving business growth and leading strategic client partnerships within the Medical Communications practice. It is a new position, replacing a more conventional business development role, traditionally solely focused on sales leads, with a hybrid approach, that also encompasses senior client service abilities. This individual serves as the primary new client growth lead, accountable for revenue growth, client satisfaction, and subsequent excellence in delivery. The role combines business development, strategic consulting, and client service leadership, working across cross-functional teams to deliver high-impact, scientifically accurate communication solutions for pharmaceutical and biotech clients. The Client Business Lead (CBL) will be responsible for building relationships with and partnering alongside pharma and biotech brand teams, medical affairs teams, and commercial teams. The CBL will be responsible for driving new business growth by identifying and targeting prospective new clients while also partnering internally to lead proposal creation and delivery, including RFPs. Once business has been won, the CBL will continue relationships with selected key clients, ensuring that on-boarding and project delivery ensues at the very highest standard, overseeing the client experience.

Requirements

A strategic thinker, with a high level of business acumen, who is a subject matter expert in Medical Communications
Strong ability in building new relationships and proactively managing existing client relationships ensuring high levels of client satisfaction

Responsibilities

Drive new business acquisition and secure new client opportunities with the goal of meeting sales targets
Partner with prospective clients to anticipate and identify their needs and partner with internal teams to innovate strategies and solutions, to establish Decera Clinical as a key partner
Provide strategic advice to clients on publications, commercial, medical affairs, and other internal divisions to support their implementation of strategic communications programs
Build and manage a robust sales pipeline
Lead RFPs, pitches, and proposal development to ensure actionable, on-target, and timely proposals
Partner with cross-functional teams to support overall company growth through cross-sell opportunities
Serve as a senior client contact and trusted advisor
Build long-term stakeholder relationships with key clients
Partner with client service teams to support strategic account planning
Translate client challenges into solutions
Ensure client satisfaction and retention
Oversee new business programs and ensure on time delivery
Utilize SalesForce to track and manage opportunities, financial documentation, and forecasting
Coordinate and collaborate with internal cross-functional teams
Mitigate risks and ensure quality
Lead and mentor teams as part of the Medical Communications Leadership Team
Foster a collaborative and supportive culture
Provide coaching and development
Drive enhanced awareness of Decera Clinical in the marketplace through client meetings, speaking engagements, and congresses
Serve as solutions-focused expert, driving recognition of commercialization expertise through attendance and participation in conferences and other forums for professional knowledge
Stay current on industry trends and support company thought leadership
Thoroughly understand and monitor the competitive landscape and communicate key competitive information within the organization