VP COO Baylor University Medical Center

Baylor Scott & White Health•Dallas, TX

About The Position

The VP Chief Operating Officer (COO) at Baylor University Medical Center plans and leads daily operations for Baylor Scott & White Health (BSWH), including hospital units, professional services, and support functions. The COO ensures hospitals provide high-quality, cost-effective patient care and oversees hospital plans, policies, and programs to meet financial, service, quality, regulatory, and community goals. The role manages evaluation and improvement of hospital programs and practices, ensures compliance with applicable laws, regulations, and BSWH policies, and may represent the hospital to external authorities. The COO works closely with the hospital President, clinical leadership, and the BSWH executive team to enhance hospital operations. As an entity vice president, this position develops strategy and business plans, manages strategy execution, identifies resource needs, and guides significant tactical recommendations. It focuses on current-year operations and contributes to multi-year strategies and business plans. The role manages and directs a single business unit or region, typically overseeing multiple levels of subordinate directors and managers, with accountability for staffing and budgets across a large span of control. The VP has wide latitude in setting targets and approaches to critical assignments and is accountable for executing part of the business strategy.

Requirements

Bachelor’s degree in business, healthcare administration, or a related field preferred; alternatively, a bachelor’s degree or four years of work experience above the minimum qualification is listed under qualifications.
At least 5 years of experience in healthcare operations management.
At least 5 years of experience, as stated in the qualifications section.
Comprehensive knowledge of hospital operations, including finance, quality, and service-line development.
Exceptional financial acumen and ability to apply operational levers within a healthcare facility to improve business results.
Ability to maintain excellent working relationships with medical staff, including physicians, nursing, and clinical departments.
Exceptional verbal and written communication skills, including experience delivering presentations to executive leadership, operating boards, and community managers.

Nice To Haves

Master’s degree preferred.
10 or more years of healthcare operations management experience preferred.
Leadership experience preferred; the posting lists 1 or more years and also 5 or more years as preferred.
Experience as a senior operations manager in a large, multi-site healthcare system preferred.

Responsibilities

Serves as the chief operations officer and top operations manager for BSWH Baylor University Medical Center.
Develops and implements short- and long-term goals for high-quality health care, patient safety, and satisfaction in the communities served.
Leads initiatives to improve operations and build consensus, aligning operational priorities and targets with BSWH business goals.
Oversees financial management of operations, including costs and business performance; manages budget approvals, variance reviews, and cost-benefit testing for new programs and services.
Manages development and implementation of operational policies, procedures, processes, and best practices for assigned facilities and services.
Implements controls for efficient use of resources and monitors accountability systems, operational dashboards, and metrics for the assigned area.
Ensures compliance with applicable legal, regulatory, and accreditation requirements and standards.
Oversees activities to improve quality-of-care, patient-safety, and patient-experience metrics, including evaluating patient satisfaction scores and developing action plans.
Identifies and resolves operational problems and manages implementation of solutions and changes needed to continuously improve operations.
Partners with community managers, physicians, and healthcare organizations to assess needs, promote services, and build a positive image for BSWH.
Develops business-unit strategy and plans, manages strategy execution, identifies resource needs, and guides tactical recommendations.
Manages and directs a business unit or region, including subordinate leaders and accountability for staffing and budgets.