VP, Central Ops and Strategic Initiatives

123Dentist • Toronto, ON

3d • Hybrid

About The Position

This is not a traditional operations leadership role. As Vice President, Central Operations & Strategic Initiatives, you will lead enterprise-wide operational strategy and transformation across our national network of clinics. Sitting at the intersection of operations, workforce strategy, analytics, and innovation, you will partner closely with executive leadership to drive scalable growth, operational consistency, and continuous improvement across the organization. You’ll oversee key operational pillars including labour management, operational excellence, patient experience, operational analytics, and digital transformation initiatives. This role requires a leader who can balance strategy with execution, someone who can see the bigger picture while also driving meaningful operational outcomes across a complex, multi-site environment. Your work will help answer some of the organization’s most critical operational questions: How do we scale effectively? Where can we improve efficiency? How do we create a more consistent and exceptional patient experience across the network? If you’re a strategic operator who thrives in fast-paced, growth-oriented environments and enjoys building scalable systems, leading transformation, and influencing enterprise-wide decisions, this role is built for you.

Requirements

• 10+ years of progressive leadership experience within multi-site healthcare, retail, franchise, or service-based operations environments
• Bachelor’s degree in Business, Healthcare Administration, Operations, or a related field
• Proven experience leading large-scale operational strategy, organizational transformation, and change management initiatives
• Strong financial and operational acumen with experience managing budgets, driving efficiency initiatives, and improving operational performance
• Experience supporting acquisition integration, operational scaling, and multi-site workforce optimization
• Strong understanding of operational analytics, workforce planning, clinic performance optimization, and customer/patient experience management
• Ability to travel occasionally across Canada (approximately 10%)

Nice To Haves

• MBA is considered an asset
• Exposure to operational technologies, workflow automation, digital transformation initiatives, and AI-enabled tools is considered an asset
• Bilingualism (English/French) is considered an asset

Responsibilities

• Lead the development and execution of enterprise operational strategies aligned with organizational growth objectives
• Drive operational excellence initiatives across clinic operations, labour optimization, patient experience, and workforce effectiveness
• Partner with executive leadership to support organizational transformation, strategic planning, and operational scalability
• Oversee operational integration initiatives related to acquisitions, clinic transitions, and network standardization
• Build and implement scalable operational frameworks, SOPs, governance models, and performance standards across the clinical network
• Drive operational analytics and KPI reporting to identify trends, risks, and opportunities for performance improvement
• Partner with Finance, HR, IT, Marketing, Clinical Development, and field operations teams to execute enterprise-wide initiatives
• Lead workforce optimization and labour management strategies, including scheduling effectiveness and clinic productivity initiatives
• Champion digital transformation initiatives including workflow automation, operational systems optimization, and AI-enabled operational capabilities
• Support underperforming clinics through structured operational improvement and turnaround strategies
• Develop executive-level presentations, operational insights, and strategic recommendations for senior leadership and key stakeholders
• Lead and mentor a high-performing Central Operations team while fostering a culture of accountability, innovation, and continuous improvement

Benefits

• Lead enterprise-level operational strategy within one of Canada’s largest dental networks
• Partner directly with executive leadership on high-impact strategic initiatives
• Drive transformation and operational innovation at scale
• Help shape the future of patient and clinic partner experience across the organization
• Join a collaborative, fast-growing organization that values leadership, accountability, and continuous improvement

What This Job Offers

• Job Type: Full-time
• Career Level: Executive