VP, Business Director (On-Site, NYC)

MATTE PROJECTS•New York, NY

1d•$200,000 - $215,000•Onsite

About The Position

The VP, Business Director is a senior strategic leader within MATTE’s Client Services department, responsible for overseeing a large book of business, leading senior client relationships, and driving profitable growth across accounts. This role defines standards, forecasting practices, and long-term portfolio strategies, ensuring that MATTE delivers consistent, exceptional partnership experiences across every touchpoint. In collaboration with the Head of Client Services, the VP, Business Director sets department best practices, leads renewal strategy, champions client experience agency-wide, and plays a critical role in identifying, shaping, and winning new revenue opportunities.

Requirements

12+ years of progressive experience within creative agency, brand studio, or integrated marketing environment
Proven track record leading a large portfolio (multi-million dollar annual revenue) across campaign, content, and experiential work
Experience managing senior-level client relationships (VP/C-Suite) and driving renewals + long-term growth
Demonstrated experience owning P&L performance and margin management across a portfolio
Expert-level ability to structure and negotiate scopes of work, master agreements, and partnership deals
Experience leading and developing high-performing Account/Client Service teams; proven mentorship and talent development history
Strong financial acumen and ability to forecast revenue, staffing plans, and quarterly pacing
Executive presence: comfortable navigating high-stakes conversations and influencing senior leadership
Strong cross-functional collaboration skills and the ability to dynamically translate client needs across creative, production, and strategy stakeholders

Nice To Haves

Preference for agency-side experience, ideally within culture, luxury, or lifestyle-led environments (MATTE’s world)

Responsibilities

Own revenue + margin performance for a major book of business
Drive annual account planning, renewal strategy, and multi-year client roadmap creation
Build and pilot new client offerings, pricing models, and scopes to unlock new revenue streams
Translate client business goals into MATTE-led growth opportunities (campaign, content, experiential, strategy, etc.)
Serve as a senior strategic partner to senior client stakeholders
Lead high-stakes conversations around scope, pricing, rights, IP, and long-term visioning
Negotiate and orchestrate complex statements of work and strategic partnerships
De-escalate, solve, and proactively manage business-critical issues
Partner closely with Client Service Directors and account teams to guide account strategy, problem-solving, and client engagement throughout the lifecycle of work
Lead critical client meetings, workshops, presentations, and business reviews, ensuring alignment between client objectives and agency output
Provide senior-level guidance on project scopes, timelines, staffing plans, and delivery approaches across campaigns, content, experiential, and integrated programs
Support teams through complex project challenges, helping navigate stakeholder management, scope evolution, and cross-functional collaboration
Maintain visibility into account health, delivery quality, team performance, and client satisfaction to ensure long-term partnership success
Act as a senior escalation point for both clients and internal teams, driving solutions and maintaining momentum on high-priority initiatives
Lead and develop Client Service Director, and junior team members
Create standards and frameworks that scale effective client partnership across the org
Lead performance conversations, growth plans, and succession planning for the team
Champion a high-performance culture rooted in clarity, accountability, and collaboration
Work closely with Creative + Production leadership to ensure delivery excellence and future-state capability building
Define the standards for what world-class client experience looks like at MATTE
Identify business white space and influence strategic decision-making at the executive table
Ability to connect creative excellence to business outcomes