VP Ambassador Experience

Plexus Worldwide•Scottsdale, AZ

About The Position

Shape the journey. Elevate the experience. Inspire the field. At Plexus, we believe people stay where they feel recognized, empowered, connected, and inspired. We are seeking a visionary Vice President, Ambassador Experience to lead the strategy, innovation, and execution behind every touchpoint in the Ambassador journey—from onboarding through top leadership ranks. This is not a maintenance role. This is a transformational leadership opportunity for a builder, strategist, and change agent who understands how to create meaningful experiences that drive engagement, loyalty, retention, and performance across a global direct sales organization. You will lead the evolution of our Recognition, Events, Training, Programs, and Sales Tools ecosystems to create a seamless, intuitive, and world-class Ambassador experience that fuels growth and strengthens community.

Requirements

Bachelor’s degree in Business or related field (or equivalent experience)
12+ years of leadership experience, including direct sales experience
5+ years leading teams at the Director level or above

Nice To Haves

Proven experience designing end-to-end experiences for large-scale independent sales organizations
Strong understanding of digital product strategy and user adoption
Experience building global tools, programs, or field initiatives with localization in mind
Expertise in recognition strategy, behavioral motivation, and field engagement
Demonstrated success leading large-scale events and conventions
Ability to translate complex strategy into actionable execution
Strong emotional intelligence and relationship-building skills
Passion for simplifying complexity and improving user experience
Executive presence with the ability to influence across departments and field leadership
A builder who sees opportunity everywhere
A collaborative partner who thrives cross-functionally
A high-EQ leader who values relationships as much as results
Energized by change, innovation, and meaningful impact

Responsibilities

Create a Best-in-Class Ambassador Journey: Develop and execute the strategic roadmap for the complete Ambassador lifecycle—from enrollment to top leadership ranks. Identify friction points and streamline the field experience across systems, programs, and processes. Serve as the internal voice and advocate for the Ambassador community.
Lead Global Recognition & Incentive Strategy: Design innovative recognition programs that celebrate achievement and inspire high-value field behaviors. Create milestone and strategic incentive initiatives that strengthen engagement and retention. Elevate the emotional connection Ambassadors feel with the brand and community.
Transform Events Into Experiences: Lead the strategy and execution of global conventions, recognition experiences, and regional events. Build event cadences and communications that increase attendance, participation, and field excitement. Ensure events reinforce recognition, culture, and business momentum.
Drive Adoption of Sales Tools & Programs: Oversee the strategy and development of sales-based digital tools and back-office resources. Partner cross-functionally with IT, Marketing, Sales, and Customer Experience to create intuitive, high-adoption solutions. Use data, feedback, and behavioral insights to improve usability and field engagement.
Build the Future of Global Training: Lead the development of a global training roadmap that supports Ambassador growth and leadership development. Ensure educational content aligns with sales tools, programs, and evolving business priorities. Create scalable learning experiences that empower Ambassadors worldwide.
Influence at the Executive Level: Partner closely with executive leadership to align Ambassador experience initiatives with broader company objectives. Collaborate with regional sales leaders to ensure a consistent and elevated global field experience. Bring a global lens and localization mindset to every initiative.