Voucher Specialist

Vancouver Housing Authority

5d • $21 - $30 • Onsite

About The Position

Do you thrive in a detail-oriented role where organization and customer service are closely intertwined? Are you passionate about ensuring individuals and families have access to stable housing? The Vancouver Housing Authority (VHA) is seeking a Voucher Specialist to play a key role in supporting our housing programs. In this position, you'll help applicants navigate the voucher process, maintain compliance with regulations, and provide excellent service to tenants and landlords.

At the VHA, we collaborate with local governments and community partners throughout Clark County to address affordable housing and homelessness while providing housing and assistance to low-income residents to help break the cycle of poverty.

Requirements

• High school diploma, plus some higher-level education or vocational training specializing in office skills and/or housing-related subjects required.
• At least 2 years of directly related experience or equivalent required.
• One year of customer service experience or clerical-related experience required.
• Demonstrated computer skills necessary to effectively complete duties.
• A cover letter and resume are required when applying for this position.

Nice To Haves

• AA preferred.

Responsibilities

• Process applications, eligibility verifications, and tenant recertifications.
• Maintain tenant files and ensure compliance with VHA and HUD standards.
• Communicate with tenants, landlords, and applicants to provide support and answer questions.
• Manage waitlists, monitor occupancy data, and process rent increases and lease renewals.
• Assist with reasonable accommodation requests and maintain accurate records.

Benefits

• A new employee in this position will start in the range of $21.38 - $22.45 per hour based on experience. In compliance with the Equal Pay & Opportunities Act, the full salary range is $21.38 - $29.93 per hour.
• Full-time, non-exempt, OPEIU Local #11 represented position working in-person/on-site 40 hours per week, Monday - Friday.
• Eligibility to enroll in medical, dental, vision, life insurance, and disability insurance.
• Up to 26 days of accrued paid time off annually in the first year (13 vacation/13 sick days), and 12 paid holidays.
• This position is required to participate in Washington PERS (Public Employee Retirement Services), which includes a 5.58% employer contribution.
• Meaningful work that addresses affordable housing and homelessness in our community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees