HCV (Housing Choice Voucher) Specialist

Evergreen Residential•Charlotte, NC

5d•Onsite

About The Position

Evergreen Residential is seeking an HCV (Housing Choice Voucher) Specialist to join their Property Management department. This role is responsible for managing the Housing Choice Voucher process from application approval to move-in, ensuring efficient coordination and compliance with HUD and PHA regulations. The position requires in-office attendance five days a week in Charlotte, NC.

Requirements

High school diploma or GED required
3+ years’ experience in property management, with a housing choice voucher specialty
3 years’ team management experience
Strong working knowledge of HUD guidelines
Demonstrated ability to establish and sustain relationships with both internal and external customers
Proficiency with property management software programs such as Yardi, and with Microsoft Office applications including Outlook, Excel and PowerPoint
Demonstrable customer service orientation
Strong written and verbal communication, organizational and interpersonal skills
Detail-oriented with excellent follow-up and time-management, able to consistently meet goals and deadlines without sacrificing quality
Proactive, self-directed, and highly motivated

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Navigate the housing choice process with applicants from application start to move-in stage.
Coordinate the intake and lease-up process for voucher holders.
Monitor and resolve cases of HCV applicants that are high priority, particularly those who have spent excessive time in the approval to move-in process.
Prepare and submit required documents (e.g., RFTA packets, lease agreements, tenancy addendums) to PHAs for approval.
Provide consistent, detailed and timely communication utilizing phone, email, portal &/or text with applicants, internal team members, property inspectors, etc.
Ensure timeliness and comprehensive completion of applications submitted to various Housing Authorities.
Maintain thorough records for all voucher-assisted residents, ensuring ongoing compliance with HUD and PHA regulations.
Serve as the primary contact for residents utilizing vouchers regarding program-related questions, lease compliance, and recertifications.
Provide support and clarification to residents regarding rent portions, utility allowances, and Housing Authority notices.
Monitor and track recertification dates, inspection schedules, rent changes, and interim adjustments.
Respond promptly to Housing Authority inquiries and resolve discrepancies or compliance issues.
Establish and maintain strong working relationships with local PHAs.
Coordinate with the Construction and Maintenance teams to ensure required inspections are passed successfully to facilitate timely move-ins for HCV applicants.
Collaborate with the Collections and Renewals teams on HCV related matters including, but not limited to, reaching out to relevant Housing Authorities to renew HAP contracts and informing these Authorities of residents that fail to pay their rent and fees.
Ensure there is comprehensive, accurate and up to date HCV related documentation in the database, ERMS (Ender), and SmartSheet.
Stay up to date on HUD guidelines.
Projects and additional duties as requested