Volunteer Specialist

North Texas Food Bank•Plano, TX

11d

About The Position

PRIMARY PURPOSE: The Volunteer Specialist is the first point of contact for hundreds of North Texas Food Bank (NTFB) supporters each day. This role effectively utilizes and directs volunteers to support and expand the work of the operations, programs, fundraising and marketing functions to meet company goals.

Requirements

Bachelor’s degree or equivalent combination of education and experience
Proficiency with MS Office (Outlook, Word, Excel) and internet software
Ability to prioritize and handle simultaneous assignments in a fast-paced environment
Skilled public speaker and comfortable giving verbal instructions to groups of all sizes and ages
Must be customer-centric for both internal and external customers
Excellent interpersonal skills as well as verbal and written communication
Two years in volunteer recruitment or coordination

Nice To Haves

Working knowledge of donor databases a plus

Responsibilities

Act as a service coordinator for volunteers and works closely with production staff
Utilize various websites and databases to quickly and accurately gather information, scheduling, update volunteer records, post event information, promote volunteer opportunities and prepare reports
Oversee the Volunteer Kernel Program, including recruiting, training and on-going management
Manage the Canned Food Drive program inclusive of marketing and logistical support and reporting
Contribute to the success of the volunteer experience program by ensuring opportunities are safe, productive, and memorable
Welcome, conduct orientation, and serve as a host for up to 250 volunteers during shifts
Schedule and manage the volunteers for all signature events and other off-site opportunities as requested
Arrange the transportation and pick up of volunteer materials or equipment
Accept donations and payments, gather estimates, make purchases and complete necessary paperwork
Maintain a high level of customer service when responding to inquiries or issues, as well as relay information to appropriate staff if unable to personally resolve problems
Take pictures, interview volunteers and record videos to promote the experience and to highlight members of the community
Ensure the volunteer areas are tidy, stocked with merchandise, festive and updated with current messaging
Present a positive image as a representative of the North Texas Food Bank during speaking engagements, community events, tours and meetings
Cultivate relationships with volunteers, community service directors, key stakeholders, partners and donors
Perform other tasks and duties as assigned