Volunteer Engagement Specialist

St. Mary's Food Bank•Phoenix, AZ

11d•Onsite

About The Position

The Volunteer Engagement Specialist will recruit, retain, and engages volunteers as well as contribute to the overall mission of St. Marys Food Bank. This position located primarily at our Surprise, AZ facility. Responsibilities include, but not limited to: Volunteer Coordination and Support Collaborate with the Surprise Operations Manager to support staff and volunteers. Assess site-specific volunteer needs, ensure appropriate assignments, and promote an engaging experience to maximize retention. Schedule and onboard volunteers, provide training, and supervise their activities to meet department goals. Address and mediate concerns between volunteers or between volunteers and staff. Recruitment and Engagement Strategize and implement volunteer recruitment plans, including outreach at fairs and events. Develop partnerships with local agencies to secure a steady flow of corporate and programmatic volunteers (e.g., AARP). Facilitate orientations, tours, and volunteer recognition programs. Administrative and Reporting Duties Maintain accurate volunteer records using SMFBAs Volunteer Hub software. Prepare monthly reports on activities, initiatives, and outcomes. Handle communications, including email and phone confirmations with volunteer groups. Capture volunteer photos for social media and coordinate with the Community Relations team. Event and Special Project Management Recruit volunteers for special events and annual projects. Promote the Food Bank and volunteer opportunities at corporate and school functions as needed. Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all internal/external customers of St. Marys Food Bank with an excellent service experience.

Requirements

Minimum of a High School diploma or equivalent; Associate or Bachelors degree is preferred
1-2 years experience working with volunteers or in a similar environment.
Be able to lift and/or move up to 30 pounds.
Experience speaking to large groups.
Solid verbal and written communication skills.
Intermediate computer skills with Microsoft Office products.
Must have the ability to exercise discretion and independent judgment to accomplish the goals and objectives of the Volunteer Engagement Department.

Nice To Haves

Associate or Bachelor’s degree is preferred

Responsibilities

Collaborate with the Surprise Operations Manager to support staff and volunteers.
Assess site-specific volunteer needs, ensure appropriate assignments, and promote an engaging experience to maximize retention.
Schedule and onboard volunteers, provide training, and supervise their activities to meet department goals.
Address and mediate concerns between volunteers or between volunteers and staff.
Strategize and implement volunteer recruitment plans, including outreach at fairs and events.
Develop partnerships with local agencies to secure a steady flow of corporate and programmatic volunteers (e.g., AARP).
Facilitate orientations, tours, and volunteer recognition programs.
Maintain accurate volunteer records using SMFBAs Volunteer Hub software.
Prepare monthly reports on activities, initiatives, and outcomes.
Handle communications, including email and phone confirmations with volunteer groups.
Capture volunteer photos for social media and coordinate with the Community Relations team.
Recruit volunteers for special events and annual projects.
Promote the Food Bank and volunteer opportunities at corporate and school functions as needed.

Benefits

Competitive Pay, including:
401(k) Retirement Savings Plan with a generous employer match
Employee Referral Bonus Program
Tuition Assistance
Comprehensive Benefits:
Medical and Insurance Coverage
An employee-only medical plan at no cost to you
4 low-cost employee-only, spouse and/or family member medical plans
Vision and Dental coverage
Health Savings Account generously funded by the employer and Flexible Spending Account options
Short- and Long-Term Disability, Life and Accidental Death & Accident Insurance at no cost to you.
Employee Assistance and Wellness Programs
Optional Pet Insurance and Legal Shield Identity Theft offering
Time Off
15 PTO days, accrued bi-weekly, that increases with length of service
40 hours of Personal/Sick time
8 Company Paid Holidays