Volunteer Engagement Manager

SAN ANTONIO FOOD BANK INC•San Antonio, TX

5d•$55,000•Onsite

About The Position

The primary objectives of this position are to procure in-kind donations of labor and establish strong relationships with volunteer organizations and individuals. This position acquires and schedules volunteers to support the programs of the San Antonio Food Bank in addition to SAFB events by strategically recruiting volunteers and acting as a steward of our volunteer group portfolio. The Volunteer Engagement Manager oversees one employee, the Volunteer Lobby Coordinator.

Requirements

College degree in relevant field or equivalent work.
Work experience in volunteer development and management.
Experience supervising and managing paid full-time staff.
Excellent written and verbal communication skills.
Skills in computer applications i.e. word processing and database management.
Good judgment and discretion.
Ability to work independently with minimum supervision.
Ability to organize work, time, and self.
Orientation to detail, accuracy, and the meeting of deadlines.
Ability to work cooperatively with other Food Bank staff and volunteers.
Ability to present a professional demeanor under a variety of conditions.
Successful completion of a pre-employment drug screening.

Nice To Haves

Public Speaking and Customer Service experience preferred.

Responsibilities

Serve as the comprehensive manager for the constituents in this portfolio including prospect research, cultivation, solicitations and stewardship.
Maintain complete engagement within the San Antonio Food Bank Salesforce database, keeping records up to date at all times and utilizing tasks to develop portfolio.
Develop relationships and make solicitations to procure volunteer hours and other engagement strategies from corporations, schools, clubs and other organizations.
Develop and maintain a “Plan of Action” for all areas of responsibility, including both short and long-range goals and objectives and then work the plan.
Personal face to face presentations and/or tours for groups, service organizations and others, as directed by Director of Volunteer Services and Chief Philanthropy Officer (e.g. United Way campaign presentations).
Work closely with the volunteer services team to ensure that booked volunteers are transitioned over to the project leads smoothly. This includes booking offsite volunteer experiences, special groups that need separate projects, and other such oversight.
Be the primary point of contact for all volunteer scheduling inquiries via email and phone.
Provide a weekly report on booked volunteers.
Review Volunteer Surveys and proactively steward volunteer engagement opportunities to increase retention.
Responsible for ongoing thank you program to recognize volunteer groups through thank you letters and appropriate means.
Serve as backup for volunteer desk coverage as well as being cross-trained in all duties.
Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity and teamwork.
To comply with and abide by all personnel policies and accept additional duties as assigned by the Director of Volunteer Services.
Provide leadership for the Corner Store to include maintaining proper inventory, staffing, profit and loss reports.
Provide direct supervision to the Volunteer Lobby Coordinator to include training, evaluation and mentorship through 1:1 meetings.
Applications are required to submit to a drug test as part of the hiring process.
On alternating Saturdays and Wednesday evenings, Volunteer Engagement Manager will run the volunteer lobby desk and greet volunteers, assign volunteer assignments and assist with sign-in process and present welcome at the beginning of each shift.
Serve as back up support for Volunteer Lobby when staff is out of the office.