Volunteer Development Specialist

Girl Scouts Of Central Texas•Austin, TX

7d•Onsite

About The Position

The Volunteer Development Specialist is responsible for the planning, execution, and rollout of adult development opportunities, including volunteer training, volunteer recognition program, and the volunteer enrichment conference. This position also focuses on the design, implementation, and delivery of volunteer resources to meet the needs of volunteers at all levels of the organization.

Requirements

Strong interpersonal skills, including a natural curiosity and openness about other perspectives and an ability to be diplomatic and professional when interacting with a wide variety of people and sensitive situations.
Ability to work effectively cross-departmentally, cultivating a culture of collaboration, and demonstrating respect for cross-departmental processes, staffing, and expertise.
Effectively interact, work, and collaborate with people of various cultural backgrounds and promote an environment of inclusivity.
Ability to positively influence others and maintain effective relationships with key stakeholders.
Ability to critically assess current processes and suggest improvements.
Strong written and oral communication, public speaking, and presentation skills.
High-level proficiency in Microsoft Excel, Word, and Outlook or similar productivity software.
Ability to make a commitment to the philosophy of Girl Scouting, both nationally and locally.
Capable of maintaining strict confidentiality and professionalism when handling sensitive information.
Yearly membership in GSUSA is required.
Maintains a valid TX driver’s license, an acceptable driving record, acceptable vehicle insurance, and reliable transportation to travel within Girls Scouts of Central Texas service area.
Satisfactory results from a criminal background check.
Bachelor's degree in a field related to the job or an acceptable combination of education and experience to meet job qualifications.

Nice To Haves

Experience with CRM software tools (e.g., Salesforce), data warehouse tools (e.g., Looker), and task management software (e.g., Asana).
Non-profit experience.
Bilingual in English/Spanish.

Responsibilities

Plans and manages volunteer event logistics and materials contributing to the development, recognition, and enrichment of volunteers.
Assists with updates for volunteer manuals, guides, newsletters, position descriptions, and webpages.
Works with Membership Strategy Director to manage key volunteer conflict resources and maintain relevant documentation of resolved conflicts.
Moderates the GSCTX private Facebook groups for volunteers.
Oversees the volunteer recognition program and manages the council volunteer awards committee.
Processes all service unit, council, national, and years of service awards and manages the documentation of these achievements within Volunteer Systems.
Manages volunteer recognition ceremony at annual volunteer enrichment conference.
Updates forms, processes, and administrative procedures of volunteer recognition.
Provides a progressive in-person outdoor training experience for Girl Scouts of Central Texas volunteers.
Updates forms, processes, and administrative procedures of the volunteer outdoor training program.
Manages the documentation of training completions within designated council systems.
Assists with updates for volunteer manuals, guides, position descriptions, and webpages.
Maintains outdoor training equipment necessary to implement training by staff and volunteer facilitators.
Oversees scheduling and coordination of volunteer facilitator-led outdoor trainings.
Provides support, communication, and direction to volunteer facilitators.
Provides training for members desiring to become a volunteer facilitator of outdoor trainings.
Assists with updates for facilitator manuals, guides, position descriptions, and forms.
Builds and maintains strong relationships with key stakeholders, including staff, donors, members, adult volunteers, as well as corporate and community partners.
Fosters positive collaboration with other departments/teams to best support mission goals and objectives.
Effectively and intentionally communicates ideas and information to internal and external customers in a variety of outlets and formats, including emails, texts, website, social media, reports, presentations, training opportunities, and meetings.