Volunteer Relations Specialist

Habitat for Humanity•Nashville, TN

11d

About The Position

The Volunteer Relations Specialist serves as the primary liaison with volunteers across Habitat for Humanity of Greater Nashville (HFHGN) footprint. This role facilitates both sponsor and non-sponsor volunteer registration in alignment with build sponsor and HFHGN needs. The Specialist is responsible for creating and maintaining the volunteer registration system throughout the agency build seasons and updating the system in between season to ensure build sponsors and volunteers are setup for success. Additionally, the Specialist ensures that the Volunteer & Construction Experience Specialists have the information needed so they are prepared to welcome volunteers across the organization’s five-county service area.

Requirements

Strong computer skills, utilizing Teams, Salesforce, Microsoft Word, Excel, Outlook and PowerPoint.
Effectively carry out required administrative duties essential to ongoing volunteer management.
Must be able to work well with a diverse group of individuals.
Must be able to meet deadlines and operate in a busy work environment that includes both office and build site responsibilities.
Regular and reliable attendance is required.
Other duties as directed by management.
College degree preferred and/or a minimum of 3 years’ work experience in volunteer coordination.
Excellent written and verbal communication skills required.
Proficiency with Microsoft applications including Word, Excel and Outlook required.
Familiar with Salesforce.com or comparable customer relations software platform.
Must have aptitude for learning, utilizing and managing the online Volunteer Registration System .
Must enjoy serving others, be a team player, able to handle multiple tasks efficiently, be self-motivated and detail oriented.
Must have the ability and desire to work respectfully with people of all cultures, languages, national origins, races, ethnic backgrounds, religions, classes, immigration statuses, sexual orientations, gender identity and expressions, ages, mental or physical abilities, and other diversity factors.
Must conduct all activities in accordance with Habitat principles.
This position will require 40 hours per week (Seasonal overtime expected).
Regular office hours required, as well as availability to coordinate volunteer activities on the construction site as needed on designated Saturdays and Sundays and to attend occasional evening meetings.
Satisfactory attendance is required.

Responsibilities

Volunteer Experience–Home Builds Collaborate with Senior Sponsor Relations Manager and the Volunteer & Construction Experience Specialists to ensure volunteer numbers align with build day needs.
Administer the Volunteer Registration System to support ongoing sponsor and volunteer engagement, including facilitating automated volunteer signup, ongoing communication and reporting for all build volunteers.
Coordinate agency volunteer scheduling, communication, administration and logistics for volunteer-based activities as needed across the five-county service are.
Ensure items are prepared for weekly build readiness meeting with Construction, Development, Homeowner Services and Marketing prior to each build week.
Coordinate parking and security if needed for each build location.
Collaborate with the agency’s PR & Marketing department with the evaluation and installation of signage.
Recruit non-build sponsor volunteers when needed.
Create and conduct seasonal build surveys of the volunteer experience and prepare results for evaluation seasonally.
Schedule Build Site Support as needed.
Supervisor-on-Site Program Provide weekly communication with Supervisors-on-Site.
Engage and enhance relationships with current Supervisors-on-Site sending post build weekend photos, surveys, and other external communications.
Create seasonal build SOS survey and compile results.
Help to onboard new Supervisors-on-Site.
Collaborate with the Event Specialist in planning and coordination of Supervisors-on-Site events as needed.
Volunteer Relations and Recruitment Manage the intake and placement of all requests for volunteers and volunteer groups seeking to participate with Habitat for Humanity in a build, the ReStore, events or administrative support across the five-county service area.
Engage with volunteers both in person and through electronic and other communication channels to ensure a positive volunteer experience.
Develop new relationships with community volunteer groups, companies, and congregations in support of agency volunteer needs. This includes participation in service fairs.
Ensure volunteer database and Emma communication lists are updated and maintained with individual build volunteer information from online inquiries.
Ensure timely updates to volunteer PR material and Habitat website working with the agency’s PR & Marketing Department.
Collaborate with Development and Marketing to create all correspondence and information materials related to volunteers.
Coordinate volunteer needs in collaboration with the Event Specialist as needed.
Administrative Provide administrative support for all volunteer activities.
Coordinate Build Site Support volunteers.
Maintain updated Volunteer Release Form, necessary volunteer documents and updated procedures.
Generate volunteer reports as needed for the agency.
Follow all agency policies and procedures.
Perform other administrative duties as directed.
Participate in and support agency activities as requested.