Volunteer Services Manager

Hartford Healthcare•Manchester, CT

1d•Onsite

About The Position

Hartford HealthCare offers exciting opportunities for career development and growth, providing new technologies, breakthrough treatments, and community education. The organization emphasizes a thriving environment for its over 40,000 colleagues and offers a competitive benefits program for work/life balance. The Greater Manchester Region, with approximately 2,500 employees, includes Manchester Memorial Hospital (249 beds), Rockville General (102 beds), a large multispecialty provider group, and visiting nurse services, serving 300,000 people across 19 towns. The Volunteer Services Manager is responsible for managing volunteer programs and department requests throughout the organization. This role involves direct management and development of administrative and volunteer staff, overseeing daily operations, and managing various volunteer programs such as VolunTeens, College Program, Pet Therapy, Book Cart, Comfort Cart, and Lasting Connections. Key duties include matching, scheduling, assigning, coaching, mentoring, training, and educating volunteer staff, as well as collaborating with hospital staff to develop and implement volunteer opportunities.

Requirements

Bachelors degree in healthcare management, behavioral sciences, leadership and organizational development, personnel administration, business management or communication.
Three to five year’s experience with oversight of volunteer services or community services program including recruitment, quality control and development.
Must be willing to sit for Certified Administrator of Volunteer Services Administrator (CAVS) exam given by the Association for Healthcare Volunteer Resource Professionals (AHVRP) within three years.
Good verbal, written and interpersonal skills.
Demonstrated leadership qualities, human relations skills, conflict management, decision making ability, and ability to generate new ideas and innovations.
Demonstrated personal commitment to philosophy of volunteerism.
Demonstrated ability to relate to persons of all ages and diverse backgrounds, skills and abilities.
Ability to project hospital's image to the community.
Effective public presentation skills.
Exhibits all Hartford Healthcare H3W Leadership Behaviors.
Self-motivating and able to work without direct supervision.
Computer (Microsoft Office Works), Outlook and volunteer management software.
Ability to maintain confidentiality of hospital, patient and volunteer information.
Time management skills.
Program management skills.
Ability to establish collaborative relationships within and outside the organization.

Responsibilities

Develops, plans, and maintains programs from stating business case to recruiting, educating and training volunteers for each program. Recruits group of volunteers through various forms of advertisements, online postings, go out to the community organizations, etc.
Collaborates with the director to support and develop initiatives and business plans with fiscal responsibility.
Responsible for the effective, efficient operation of the department by scheduling and assigning work, resolving process problems, collecting data to monitor progress, and carrying an assigned workload or filling in as necessary.
Assists the director in ensuring volunteer staff compliance with mandatory staff training and documentation. Determines ongoing volunteer staff education needs and assists in the planning/coordination of educational programs to meet these needs.
Implements and reviews individual performance expectations; coaches, develops, and provides input to performance evaluations to enable volunteers to be successful in contributing to the achievement of department and program objectives.
Collects and analyzes data to evaluate budget expenditures, monitoring progress, and shifting resources to meet the needs of the department.
May serve on department/hospital/system-wide committees to help promote patient safety, enhanced patient care, and other balanced scorecard initiatives as it relates to the Volunteer Department.
Maintains effective, positive customer service relationships by identifying opportunities for volunteers by responding to customer needs, resolving conflicts, and education volunteers on customer service.
Actively seeks opportunities to model teamwork through collaboration both within and outside the Volunteer department in support of the organization’s objectives.