Volunteer Services Manager

Hartford HealthCare•Manchester, CT

17h•Onsite

About The Position

Hartford HealthCare is Connecticut’s most comprehensive healthcare network with over 40,000 colleagues. The Greater Manchester Region, with approximately 2,500 employees, includes Manchester Memorial Hospital (a 249-bed community hospital), Rockville General (a 102-bed facility and campus of Manchester Memorial Hospital), a large multispecialty provider group, and visiting nurse services, serving 300,000 people in 19 towns. The Volunteer Services Manager manages volunteer programs and department requests for volunteers throughout the organization. This role directly manages and develops staff and oversees daily operations of administrative and volunteer staff. The manager is responsible for multiple volunteer opportunities and programs such as VolunTeens, College Program, Pet Therapy, Book Cart, Comfort Cart, Lasting Connections, etc. Responsibilities include matching, scheduling, assignments, coaching, mentoring, training and education of volunteer staff. The manager also collaborates with hospital staff to develop, implement, and match volunteers to opportunities throughout the organization.

Requirements

Bachelors degree in healthcare management, behavioral sciences, leadership and organizational development, personnel administration, business management or communication.
Three to five year’s experience with oversight of volunteer services or community services program including recruitment, quality control and development.
Must be willing to sit for Certified Administrator of Volunteer Services Administrator (CAVS) exam given by the Association for Healthcare Volunteer Resource Professionals (AHVRP) within three years.
Good verbal, written and interpersonal skills.
Demonstrated leadership qualities, human relations skills, conflict management, decision making ability, and ability to generate new ideas and innovations.
Demonstrated personal commitment to philosophy of volunteerism.
Demonstrated ability to relate to persons of all ages and diverse backgrounds, skills and abilities.
Ability to project hospital's image to the community.
Effective public presentation skills.
Exhibits all Hartford Healthcare H3W Leadership Behaviors.
Self-motivating and able to work without direct supervision.
Computer (Microsoft Office Works), Outlook and volunteer management software.
Ability to maintain confidentiality of hospital, patient and volunteer information.
Time management skills.
Program management skills.
Ability to establish collaborative relationships within and outside the organization.

Responsibilities

Develops, plans, and maintains programs from stating business case to recruiting, educating and training volunteers for each program. Recruits group of volunteers through various forms of advertisements, online postings, go out to the community organizations, etc.
Collaborates with the director to support and develop initiatives and business plans with fiscal responsibility.
Responsible for the effective, efficient operation of the department by scheduling and assigning work, resolving process problems, collecting data to monitor progress, and carrying an assigned workload or filling in as necessary.
Assists the director in ensuring volunteer staff compliance with mandatory staff training and documentation. Determines ongoing volunteer staff education needs and assists in the planning/coordination of educational programs to meet these needs.
Implements and reviews individual performance expectations; coaches, develops, and provides input to performance evaluations to enable volunteers to be successful in contributing to the achievement of department and program objectives.
Collects and analyzes data to evaluate budget expenditures, monitoring progress, and shifting resources to meet the needs of the department.
May serve on department/hospital/system-wide committees to help promote patient safety, enhanced patient care, and other balanced scorecard initiatives as it relates to the Volunteer Department.
Maintains effective, positive customer service relationships by identifying opportunities for volunteers by responding to customer needs, resolving conflicts, and education volunteers on customer service.
Actively seeks opportunities to model teamwork through collaboration both within and outside the Volunteer department in support of the organization’s objectives.