Volunteer Services Manager

Emory Healthcare • Atlanta, GA

2d • $37 - $46 • Onsite

About The Position

The Volunteer Services Manager plans, directs, manages, coordinates, monitors, implements, and directs policies, procedures, and activities related to Volunteer Services in accordance with established strategy, policies and objectives for Emory Healthcare. This role plans and administers the budget, supervises the volunteer workforce, and resolves volunteer issues affecting daily operations. The manager develops volunteer goals and administers departmental policies, procedures, and related forms in accordance with regulatory guidelines. This position collaborates with leaders to identify volunteer opportunities to ensure staffing needs are met, establishes, reviews and updates job descriptions for the volunteer workforce team, and develops volunteer opportunities that support and enhance the organization's mission. Additionally, the manager develops and implements activities to recruit new volunteers, coordinates and conducts orientation and in-service programs for volunteers, and resolves volunteer resource related issues. They are accountable for duty descriptions, training, disciplinary, termination, and placement decisions for volunteers and students. The role monitors and directs volunteer workflow by observing and reviewing work flow to maintain efficient and timely services and a high level of customer service. Finally, this position provides opportunities for the professional development of volunteers and work study students, coordinating appropriate in-services, orientation, and on-going training programs to promote best practices.

Requirements

• Associate's Degree or experience in lieu of degree
• Five years of related volunteer and/or customer service experience.
• Demonstrated experience in staff professional development as well as curriculum design and implementation required.
• Extensive experience in healthcare roles with demonstrated focus on developing job descriptions and performance initiatives to improve patient experience.
• Excellent communication and interpersonal skills, with the ability to engage and collaborate across teams and volunteers from diverse communities.
• Service-oriented leadership style with the ability to inspire and influence change throughout the organization.
• Fosters teamwork and the volunteers' professional development to promote engagement and retention.
• Strong understanding of industry best practices for patient experience.
• Proficiency in database management software.
• Stays abreast of best practices, emerging evidence, and advancements within the field to provide expertise in patient experience and service performance strategies to achieve goals.
• Expert knowledge of healthcare regulations and policies related to volunteer programs.
• Effective decision-making and problem-solving skills.
• Commitment to contributing to a culture of diversity, inclusion, and equity within Emory Healthcare.
• Collaborative mindset to work with other departments and stakeholders to achieve EHC's strategic priorities.

Nice To Haves

• Bachelors degree in public relations, hotel/hospitality management or related field preferred

Responsibilities

• Design, implement, and evaluate a comprehensive volunteer workforce strategy aligned with EHC's mission, values, and goals
• Lead short- and long-range planning for Volunteer Services
• Consult with organizational leadership to integrate volunteers and students into overall system strategy
• Develop programs for students to inspire the next generation of caregivers
• Assist with budget preparation and monitor program expenses
• Partner with EHC teams to integrate volunteers and work-study students into workflows
• Develop and deliver onboarding, training, annual in-services, and education programs
• Ensure compliance with Joint Commission and other regulatory requirements
• Support volunteers in delivering safe, high-quality, patient-centered care
• Address volunteer performance concerns and complaints
• Foster a culture of empathy, compassion, and responsiveness across all volunteer roles
• Collaborate with Spiritual Health and DEI teams to support patients and care partners
• Support patient and family advisor programs to capture community insight
• Establish communication channels for volunteer feedback and concerns
• Lead recognition initiatives and special events celebrating volunteer achievements
• Recruit volunteers and match skills with department needs
• Partner with system resources to identify meaningful volunteer roles
• Build strong relationships with volunteers, leaders, and community partners
• Manage student and volunteer pipelines to support workforce sustainability
• Maintain volunteer records, databases, and reporting systems
• Oversee volunteer scheduling, hours tracking, and daily operations
• Manage volunteer software, email distributions, and regulatory reporting
• Maintain volunteer web pages and respond to online inquiries and applications
• Implement surveys and feedback tools to monitor engagement and service quality
• Works with hospital leaders to fill short term needs, one time projects and special request for volunteer support.
• Understands needs of multigenerational workforce

Benefits

• Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
• Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at [email protected]. Please note that one week's advance notice is preferred.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree