Volunteer Resources Specialist

MADD•Ann Arbor, MI

53d•Remote

About The Position

Responsible for building volunteer capacity through the planning, coordination and implementation of MADD’s Driven to Save Lives volunteer program at the State and Local level. Work with staff and volunteers, providing direction and coordination for all volunteer functions. Develop community relationships to promote volunteer opportunities within MADD. While this is a remote, work from home position, the selected candidate must reside in the state of Michigan. The salary for this position is $45,000. ESSENTIAL FUNCTIONS: With staff input, regularly conduct mission specific needs assessments in support of the various areas of operations including but not limited to - victim services, programs and fundraising events/walk events. Develop strategies for growing the volunteer base in conjunction with State, Affiliate and Chapter overall goals and objectives. Foster community support for volunteer opportunities. Identify community outreach resources such as fairs, events, organizations, key individuals etc. to recruit potential volunteers. Recruit, screen, interview and select volunteers. Utilizing the volunteer program job descriptions, match the skills, experiences and expectations of volunteers to the appropriate job. Complete all relevant background checks per MADD policies. Plan, schedule and conduct new volunteer orientation and training. Provide appropriate tools (job descriptions, handbooks, manuals etc.) and ensure volunteers understand MADD’s policies and procedures. Schedule and coordinate attendance of volunteers at various MADD trainings, educational programs and events. Work with volunteers to create volunteer–led events and mission related programs and services. Provide guidance, training and support to staff working with volunteers. Develop and facilitate effective working relationships between staff and volunteers. Take a leadership role to monitor, evaluate and document individual volunteer performance. Resolve conflicts and effectively address volunteer and staff concerns. Maintain volunteer records & schedules and collect, input and report data on all volunteers, their activities and contributions. Monitor the program and evaluate impact and recommend revisions in relation to goals and objectives. Work with national and/or local staff/volunteer leaders to effectively engage volunteers to meet program goals and objectives. Plan and implement volunteer recognition programs. Conduct volunteer feedback meetings. Nurture volunteers to improve their connection to the organization, working collaboratively to increase volunteer satisfaction and commitment. Provide consistent and open communication between volunteers and staff. Ensure supervisor/local management is kept abreast of all activities that involve the volunteer program.

Requirements

Bachelor’s degree in Social Sciences, Business Administration, Non-profit Management or related degree with one to two years coordinating volunteers and events, or equivalent combination of education and experience.
Some travel and flexible hours necessary.
Strong organizational skills, be detail oriented with the ability to prioritize, manage multiple projects and execute in a high-volume environment.
Excellent communication skills with the ability to develop and convey thoughts clearly, logically and concisely both orally and in writing, using appropriate grammar and command of the English language.
Ability to work both independently and with others to resolve issues and maintain composure and professionalism in an environment of changing and/or multiple priorities.
Must be able to work on a timetable, meet deadlines, follow instructions and accept direction on given assignments.
Strong work ethic with the ability to maintain a high activity level.
Must have exceptional internal and external customer service orientation.
Must have demonstrated computer skills including Microsoft Excel, Word, Power Point and Outlook and be familiar with entering data into on-line systems. Should also have basic record keeping and math skills.
Ability to maintain social, ethical and organizational standards in job related activities, at work and in the community.
Ability to maintain workplace confidentiality and take ownership/accountability for own actions and aspects of the job.
Demonstrated commitment, passion and compassion for the mission of MADD.

Responsibilities

With staff input, regularly conduct mission specific needs assessments in support of the various areas of operations including but not limited to - victim services, programs and fundraising events/walk events.
Develop strategies for growing the volunteer base in conjunction with State, Affiliate and Chapter overall goals and objectives.
Foster community support for volunteer opportunities. Identify community outreach resources such as fairs, events, organizations, key individuals etc. to recruit potential volunteers.
Recruit, screen, interview and select volunteers. Utilizing the volunteer program job descriptions, match the skills, experiences and expectations of volunteers to the appropriate job. Complete all relevant background checks per MADD policies.
Plan, schedule and conduct new volunteer orientation and training. Provide appropriate tools (job descriptions, handbooks, manuals etc.) and ensure volunteers understand MADD’s policies and procedures.
Schedule and coordinate attendance of volunteers at various MADD trainings, educational programs and events. Work with volunteers to create volunteer–led events and mission related programs and services.
Provide guidance, training and support to staff working with volunteers.
Develop and facilitate effective working relationships between staff and volunteers.
Take a leadership role to monitor, evaluate and document individual volunteer performance.
Resolve conflicts and effectively address volunteer and staff concerns.
Maintain volunteer records & schedules and collect, input and report data on all volunteers, their activities and contributions.
Monitor the program and evaluate impact and recommend revisions in relation to goals and objectives.
Work with national and/or local staff/volunteer leaders to effectively engage volunteers to meet program goals and objectives.
Plan and implement volunteer recognition programs.
Conduct volunteer feedback meetings.
Nurture volunteers to improve their connection to the organization, working collaboratively to increase volunteer satisfaction and commitment.
Provide consistent and open communication between volunteers and staff.
Ensure supervisor/local management is kept abreast of all activities that involve the volunteer program.

Benefits

Health, Dental, Vision
Retirement 403(b) + 3% employer matching
Minimum 3 weeks Vacation
12 Paid Holidays per calendar year
Up to 3 Floating Holidays per calendar year
Paid Sick Time
Modified Educational Assistance
Parental Leave
Basic Life, AD&D, Short-Term and Long-Term Disability Insurance covered by Employer
FSA, HRA
Employee Assistance Program