Volunteer Coordinator - Patient Resources & Volunteer Program

OU Health•Oklahoma City, OK

About The Position

Under minimal supervision, the Volunteer Coordinator implements and coordinates programming that volunteers provide to enhance support to patients and families.

Requirements

Bachelor's Degree required.
1 year of experience in customer service or coordinating programs and projects required.
Basic Life Support (BLS) issued by the American Heart Association (AHA) required within 30 days.
Knowledge of the principles, techniques, materials, and equipment used to facilitate activities with individuals and groups.
Effective communication skills both written and verbal.
Ability to work with an interdisciplinary team.
Skills sufficient for supervising volunteers and students.
Good interpersonal skills to develop effective working relationships and deal with difficult patient and health care dynamics.
Knowledge of performance improvement tools and how to monitor an ongoing process.
Skills in planning programs and analyzing the problems that arise.
Skills in fundraising and development.
Knowledge of best practices for not-for-profit programs.
Computer skills and a general knowledge of office procedures.

Responsibilities

In collaboration with department leadership and volunteer services, determines, implements, and evaluates programs provided by volunteers for patients and families. This programming will utilize service of volunteers and the community to enhance patient experiences.
Initiates and builds community relationships to enhance and expand patient and family programming.
Performs consistent stewardship and communication duties with donors and coordinates community fundraising and development events.
Supports volunteers by providing direct assistance in training, orientation, shadowing, and behavior modeling opportunities, as needed.
Evaluates, expands, and/or enhances the roles of volunteers to best meet patient and family needs and ensures volunteer training is adequate to support those roles.
Works closely with volunteers in running programming in order to maintain knowledge of daily needs of patients and families.
Evaluates outcomes of programming to meet the needs of patients and families, to ensure quality and to meet best practices.
Supports special visitor community and partner volunteers for patient events.
Supports donation inventory system through intake, inventory, packing, storing, and assessment of ongoing needs.
Performs other duties as assigned.