Volunteer Specialist

Blandford Nature Center • Grand Rapids, MI

10h • $16 • Onsite

About The Position

The Guest Experience Team seeks individuals who are passionate about offering enriching and engaging experiences at Blandford Nature Center. The Guest Experience-Volunteer Specialist serves as the first point of contact in the Visitor Center to share all that BNC has to offer to guests, program participants, donors, and, in this position, is focused on coordinating and nurturing volunteers.

Requirements

• A spirit of hospitality and belonging beyond welcome
• Customer service experience including cash handling
• Volunteer experience, either coordinating or working with volunteers at non-profit organizations
• Excellent verbal and written communication skills
• The ability to learn and apply computer programs, software and applications
• Attention to detail
• Available and reliable to work Saturdays and flexible weekly hours
• Positive role model in attitude and behavior
• Energetic and flexible; ability to work independently
• Projects a professional image internally and externally
• Experience working with communities from diverse backgrounds and cultures, bi-lingual is a bonus!

Responsibilities

• Open and close facilities in a timely and responsible manner
• Greet guests and telephone inquiries in a friendly and courteous manner
• Process retail, program, admission and membership payment using appropriate point of sale and database platforms – using sales strategies, increase revenue for the nature center
• Orient guests to the experiences, trails, campuses, buildings, and program opportunities offered
• Maintain Visitor Center tidiness; restocking items as needed
• Process Volunteer Applications, including background checks and recommend volunteers for open opportunities
• Create and send monthly Volunteer e-newsletter
• Correspond with Volunteer Groups and Individual Volunteers via email to fill operational needs
• Manage volunteer database and run requested reports on a monthly basis
• Generate monthly volunteer focused content for organization’s social media platforms, deployed by BNC’s marketing team
• Assist with organizational administrative needs, including program registrations, engagement calls, and marketing efforts as needed
• Assist with Rentals and Retail revenue measures as needed
• Assist with Membership & Engagement programs as needed

Benefits

• paid personal time off (PTO) that increases overtime
• paid holidays (9)
• paid day off for birthday
• paid time off during winter closure
• a SIMPLE IRA plan with a 3% employer match
• free BNC Membership
• discount on BNC program registrations and gift shop merchandise

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees