Volunteer Resources Coordinator

Inn From The Cold • Calgary, AB

13d • Onsite

About The Position

Inn from the Cold is the largest organization in the Calgary region dedicated to supporting families experiencing a housing crisis. We offer more than a job; we provide an opportunity to make a profound impact on the lives of families in need. Our values guide us — compassion, accountability, respect, inclusivity, courage, and innovation. We are driven by our vision of a thriving community where every child and family have a safe and stable place to call home. We prioritize people, recognizing the uniqueness and worth of everyone who walks through our doors. Our commitment to reconciliation and equity is not just a statement; it's a journey we're dedicated to, actively working alongside Indigenous peoples and marginalized communities to dismantle oppressive structures. As a trauma informed organization, we create a safe and supportive environment, promoting healing and resilience. We are a multidisciplinary team united by a shared vision, mission and values. Collaboration is at the heart of our work, and we believe that diverse perspectives drive our success. It is this diversity and the respect and value we have for each other and our community that makes us stronger. We are seeking a passionate and dedicated Volunteer Resources Coordinator to join our team at Inn from the Cold. The Coordinator, Volunteer Resources will be responsible for the recruitment, screening, selection, training, motivation and evaluation of volunteers. This role is responsible for the development and execution of the volunteer programs.

Requirements

• Costumer (Internal and External) Service Orientation: Desire to help or serve others in a professional manner
• Detail oriented, accurate and thorough: Ability to manage multiple details required in carrying out program activity
• Stress Management: Ability to function effectively and exercise self-control while thriving in a fast-paced team environment
• Teamwork: Knowledge, skill and ability to work effectively with others to achieve optimal collective results.
• Adaptable and Focused: Ability to be adaptable to changing priorities while maintaining focus on on-going responsibilities
• Reliability: Is reliable communicating information and sees tasks through to completion in a timely manner.
• Ethics and Values: Ability to pursue goals of the organization in an ethical manner, ensuring that the guidelines and policies for managing finances, people resources, business transactions or client relations are followed
• Post-secondary degree/diploma in volunteer Management or a related field
• Experience in a volunteer coordination capacity preferred
• Strong interpersonal skills and have ability to work independently and/or as part of a team.
• Strong written and verbal skills with the ability to communicate effectively and efficiently.
• Must provide clear RCMP or police security clearance.
• Politically and culturally sensitive.
• High level of critical and logical thinking, analysis, and/or reasoning to identify underlying principles, reasons, or facts.
• Excellent verbal, written and presentation skills.
• Must have intermediate experience in MS office programs
• Ability to develop recruitment and selection procedures
• Proven ability to supervise, motivate, train and monitor the performance of a team of volunteers.
• Ability to communicate in a friendly and informative manner with people from a wide variety of cultural and ethnic backgrounds and lifestyles.
• Ability to work independently and possess strong time management skills
• Ability to supervise and train employees, including organizing, prioritizing, and scheduling work assignments.
• Solid negotiation, conflict resolution, and people management skills.
• Good training, coaching, and mentoring skills are essential
• Complete all required INN training as assigned such as: Indigenous Awareness, FOIP, etc.

Responsibilities

• Promote volunteer opportunities to the public
• Recruitment, screening, selection, training, scheduling, motivation, and evaluation of volunteers
• Computer data entry, record keeping, maintains a variety of statistical and departmental records using Better Impact. Must have intermediate experience in MS office programs
• Ensure all volunteers who work with children have cleared police checks
• Designing and conducting training and orientation programs for volunteers
• Establish and conduct screening interviews with potential volunteers and their supervisor
• Provide basic orientation and on-going support to all volunteers
• Communicate with volunteers to ensure a positive experience for both volunteer and the organization
• Represent the Inn at Volunteer fairs, conduct shelter tours, deliver Lunch and Learns and other speaking engagements at external venues
• Meet with Fund Development Team to provide relevant updates, participate in post event evaluation for major events of Inn from the Cold
• Update database, volunteer job descriptions, and volunteer manual as required

Benefits

• Competitive salary, where all employees are paid a living wage at minimum
• Focus on health and wellbeing, including access to employer paid extended health benefits, dental benefits, annual health spending account and employer matched RRSP contributions
• Commitment to your mental wellbeing with free and confidential support through the Employee & Family Assistance Program
• Work life balance, including paid vacation starting at three weeks, wellness days, and 12 paid statutory holidays
• Supportive and flexible work environment, with ongoing training and development opportunities
• Potlucks, celebrations, employee engagement initiatives and plenty of fun
• Strong commitment to advancing reconciliation, aligning with the calls to action of the Truth and Reconciliation Commission of Canada and the United Nations Declaration on the Rights of Indigenous Peoples
• Recognition that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person and harnesses the strength in diversity, creating a rich and inclusive workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree