Volunteer Program Manager

Habitat for Humanity SKKC•Renton, WA

9d•$31 - $42•Onsite

About The Position

Habitat for Humanity of Seattle-King & Kittitas Counties is seeking a dynamic, solutions-oriented Volunteer Program Manager to lead volunteer recruitment, engagement, retention, recognition, and evaluation. This role is crucial in mobilizing individuals and groups to support affordable housing initiatives. The ideal candidate is creative, energetic, and relationship-driven, passionate about inspiring community involvement and strengthening partnerships. Responsibilities include coordinating volunteer events, managing communications, supporting outreach, and maintaining volunteer data systems to ensure a positive volunteer experience.

Requirements

BA or equivalent professional experience in volunteer management, nonprofit management, fundraising, business, event management, or related field is required.
2 – 5 years’ experience in fundraising, special events, or volunteer coordination preferred.
A highly energetic individual with excellent attention to detail, reliability, and follow-through and the ability to prioritize tasks and manage multiple projects.
A natural “people person” with excellent interpersonal skills, an outgoing personality, and a strong commitment to customer service.
Excellent writing skills, proofreading and editing skills.
Ability to communicate effectively both orally and in writing, able to speak effectively in front of groups.
Proficiency in Microsoft Office suite and Raisers Edge software.
Proven organizational skills and demonstrated ability to meet deadlines while working on diverse projects under pressure.
High energy, self-motivated, team player with an eye for accuracy and commitment to volunteers.
Flexibility, sense of humor, grace under pressure a must
Ability to effectively represent the affiliate within the organization and to external partners, volunteers, and businesses.
Ability to respond to common inquiries from agencies or the business community.
Ability to effectively present information to management and the public.
Ability to apply concepts of basic algebra and math.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Strong computer skills, software, spreadsheets, word processing, presentations, and email.
Proficiency with computer usage, especially Microsoft Word, Excel, Outlook, and PowerPoint.
Must have a valid driver’s license with good driving record.

Nice To Haves

Extensive keyboarding is required.
The employee needs the mobility (with or without accommodation) to navigate construction building sites safely, with exposure to outdoor weather conditions, fumes, or airborne particles, and near moving mechanical parts.

Responsibilities

Lead and host volunteer groups, communicating the impact of homeownership and the challenges affecting affordable housing in our region.
Serve as the primary onsite contact for volunteer teams, ensuring participants are effectively engaged and have a meaningful, productive experience.
Manage the recruitment, onboarding, training, scheduling, deployment, evaluation, and recognition of more than 2,000 volunteers (and ~90 groups) annually.
Expand and strengthen the volunteer pipeline through proactive outreach and relationship-building with corporations, community organizations, faith-based groups, young professionals, colleges and universities, civic organizations, and individual volunteers.
Develop, implement, and continuously improve volunteer onboarding, orientation, and training programs that prepare volunteers for successful experiences at construction sites, Habitat Stores, and affiliate locations.
Serve as the primary point of contact for prospective and current volunteers, managing volunteer inquiries and overseeing the volunteer email account to ensure timely, professional communication.
Administer VolunteerHub, Habitat's volunteer management and scheduling platform, including coordinating monthly volunteer schedules across construction sites, retail stores, and affiliate offices.
Collect, maintain, and manage volunteer data through digital systems and onsite documentation, ensuring the accuracy, integrity, and timely entry of volunteer information into the Raiser's Edge CRM platform.
Plan and execute outreach initiatives targeting youth, colleges and universities, Habitat Young Professionals, and other community groups to increase volunteer participation and community engagement.
Facilitate and coordinate onsite volunteer activities, including orientations, safety trainings, volunteer education sessions, affordable housing and advocacy discussions, team-building activities, and end-of-day reflections.
Provide onsite support as needed at construction build days, Habitat Stores, community events, and other volunteer activities throughout the year, helping to ensure a positive, safe, and impactful volunteer experience from start to finish.
Support the RD team in meeting corporate sponsorship commitments, including but not limited to preparing volunteer sites for hosting volunteer groups, working with company contacts to manage registrations, etc., acquiring supplies, coordinating meals, arranging necessary setup of space, and presenting the Habitat story to volunteers.
Communicate affiliate priorities to the community by hosting monthly Volunteer orientation events, volunteer newsletters, attending public speaking opportunities, hosting webinars and Zoom calls, and other in-person and virtual events to recruit volunteers.
Manage and grow the Habitat Young Professionals program including developing a recurring newsletter, hosting meetings and events, grow the membership, and facilitate goal setting and tracking.
Research and execute on Habitat International’s Global Village program, helping Habitat SKKC to expand the breadth and depth of understanding of Habitat’s work while volunteering in countries across the globe and in the U.S.
Serve as project manager for the annual Women Build program and Volunteer Appreciation Event, leading planning, coordination, execution, and evaluation efforts.
Support the planning and implementation of additional affinity build events as needed.
Work closely with all program and department managers in King and Kittitas counties to periodically assess needs for volunteers' expertise and level of volunteer staffing, to include providing training and facilitation for volunteer management processes.
Work with the Chief Development Officer on building and marketing the program for our audience.
Attend staff meetings and other internal meetings as requested.
Other duties as assigned