Volunteer & Outreach Mgr

Catherine McAuley Center•Cedar Rapids, IA

8d•Hybrid

About The Position

The Volunteer & Outreach Manager is responsible for the Center's diverse and dynamic volunteer program. The Volunteer & Outreach Manager cultivates relationships with corporate, religious, academic, community and individual volunteers to meet the increasing ongoing services and special project needs of the Center. A successful Volunteer & Outreach Manager utilizes best practices in volunteer management that results in a growing volunteer force with deeper engagement and commitment to the CMC mission. This position includes an option to work from home on occasion.

Requirements

BA/BS Degree or other degree with equivalent experience.
Volunteer Management or related experience (2 years’ experience working with volunteers is required).
Demonstrated ability to present effective and compelling messages to individuals, groups and the public.
Ability to effectively lead, facilitate, train and manage a group of individuals.
Ability to maintain a high level of confidentiality across CMC.
Be a creative, enthusiastic, highly motivated, self-starter.
Willingness and ability to work a flexible schedule as needed.
Excellent written and verbal/oral communication skills.
Strong interpersonal skills and ability to work effectively with others as part of a team.
Effective public speaking skills.
Ability to develop rapport with people of all ages, backgrounds, and economic resources, and to treat others in a friendly, courteous, and appreciative manner.
Ability to work with minimal supervision, take initiative, and manage multiple projects with changing priorities.
Strong computer skills, including experience with databases and social media strategies/analytics.
Ability to behave as a professional representative of CMC and communicate the mission and activities.
Knowledge of and sensitivity to issues related to literacy, immigrants, refugees, women, poverty, and mental illness.
Knowledge of the education resources and programs available in Linn County and surrounding areas.
Ability to speak other languages.
Ability to maintain confidentiality concerning volunteers, clients, students, children, and staff or agency business.
Strong decision-making skills
Flexibility and ability to handle stress and new or undefined situations.
Ability to address conflict and problem solve.
Strong organizational skills with ability to prioritize projects and tasks.
Computer skills, including experience with Microsoft Office Suite and databases, and/or ability to learn new software and systems.
Commitment to the CMC mission and the values of the Sisters of Mercy.

Responsibilities

Recruit, interview, and assess volunteers to best use their gifts in service at the Center, for program services, special projects, or events.
Provide orientation and training to individual and group volunteers.
Identify and develop creative ways for partners and volunteers to connect with CMC.
Develop and implement solutions to address the Center's growing need for volunteer tutors.
Maintain supportive contact with volunteers to assist them as needed to foster their continued involvement.
Meet with staff to identify CMC volunteer needs and projects.
Ensure staff and board are adequately trained to work effectively with volunteers.
Collaborate to coordinate volunteers for CMC events and activities.
Identify and implement a volunteer stewardship initiative in order to increase volunteer life cycle.
Set strategic goals and measurement for the volunteer program and ensure organization-wide commitment to volunteers and the volunteer program.
Coordinate with Facilities to identify and carry out property improvements projects with volunteers and to assure their safety/security.
Assist with preparing birthday cards and mailings to celebrate milestones in hours and years of service.
Maintain an accurate volunteer schedule with visibility for staff
Maintain updated files on all volunteers
Conduct criminal background checks on all volunteers
Provide record of service hours for each volunteer
Report the number, type value and impact of volunteers annually
Provide bi-monthly reports to the board of directors
Track and report out volunteer life cycles indicating trends and patterns
Identify and participate in opportunities to share CMC programs and volunteer opportunities including speaking engagements, fairs, lunch-and-learns, open houses, and events.
Collaborate with community partners and businesses for greater awareness and engagement.
Develop partnerships with organizations and foster ongoing relationships.
Facilitate and engage staff members and the Outreach Team to maintain an active presence in the community through presentations, displays and volunteer fairs.
Create and implement a system to track outreach efforts including conversion.
Collaborate in the development of newsletter stories, electronic communication, messaging and outreach tools and strategies.
Use print, social media, media, tours and other means to communicate volunteer opportunities.
Collaborate with the Marketing & Communications Manager to execute the Center’s social media strategy.
Be able to explain CMC program information to students, clients, residents, volunteers and others in the community.
Maintain clean and organized facilities including the storage and archives.
Assist with the shared staff responsibilities for security of the clients/volunteers and building.
Perform other duties as requested/assigned.