Vol Ops Supv

Los Angeles Regional Food Bank• City of Industry, CA, US, CA

9d•$27 - $34•Onsite

About The Position

The Volunteer Operations Supervisor ensures the seamless execution of volunteer events by leading a team of Volunteer Coordinators, and driving high-productivity operations through data-driven reporting. This role provides strategic support to the Volunteer Department and Food Bank staff, serving as a vital cross-departmental liaison to deliver an exceptional experience for volunteers.

Requirements

High School Diploma required; Prefer at least 2 years’ College-level course work completed.
Demonstrates ability to supervise, lead, and works well with others
Possesses excellent interpersonal communication with various staff
Adapts communication styles to relay information to different stakeholders.
Strong organizational and planning skills
Communicates accurately, honestly, supportively and in a timely manner with department and interdepartmental team members.
Demonstrates strong planning, organizing, time management, and interpersonal skills.
Proactive in identifying opportunities and solutions for compliance while maintaining and prioritizing a positive experience for volunteers
Ability to work in a fast-paced environment that requires strong multitasking skills, excellent time management, and self-starter mentality.
Great public speaking, oral, and written skills.
Demonstrates capability to conduct one’s self in a calm and professional demeanor when dealing with various stakeholders and/or with difficult situations.
Must be resourceful and possess good analytical skills with the ability to think creatively to solve problems.
Proficient knowledge with Microsoft Office (i.e., Excel, Word, Powerpoint, etc.) and Google Suite (i.e. Calendar, Docs, Sheets, Slides, etc.).
Ability to work productively in an environment with frequent interruption.
Conducts self in a professional, respectful, and courteous manner during all interactions.
Works effectively and collaboratively with others towards common goals.
Presents a professional appearance and demeanor.
Adheres to safety and standard operating procedures
Flexible to occasionally work early-morning and evening hours.
Willingness to adjust hours to accommodate the needs of the job.
Access to reliable transportation, required to travel within Los Angeles County.
Ability to work well with a diverse group of staff and volunteers.
Regularly required to sit, stand, bend and occasionally lift up to 35 pounds.
Passion for the Food Bank’s mission and commitment to the values of the organization: collaboration, inclusion, diversity, equity, accessibility, respects, service, stewardship & accountability.

Nice To Haves

Pallet jack certified, preferred.
Supervisor, lead experience preferred.
Experience in event management desired.
Experience working in a warehouse environment.
Bilingual, English/Spanish or other languages preferred, but not required.

Responsibilities

Oversee volunteer operations.
Provide leadership and guidance to the Volunteer Department staff and collaborate with other Food Bank Staff for events, production scheduling, and messaging.
Plans, supervises and participates in the coordination and setting up of each volunteer event.
Engage in volunteer management best practices.
Address volunteer concerns and inquiries throughout the volunteer event.
Serve as customer service representative for the Volunteer Department.
Lead, train, orient, and supervise volunteers at on-site events across both volunteer facilities and off-site events such as drive-through, pop-up, and walk-up food distributions.
Serve as disaster preparedness and ADA-compliant advisor.
Assess volunteer needs across our programs and make recommendations for change.
Assist with special projects and events.
Develop visually appealing and digestible communication products such as flyers, email recaps, or presentations for the volunteer team regarding policies and procedures.
Serve as liaison of Volunteer Department to Operations and other departmental staff to relay concerns, resolve conflicts, and ensure high quality communication and collaboration.
Recruit, schedule, and coordinate individual and group volunteers to support the Food Bank’s programs and operations while actively monitoring recruitment to maintain optimal capacity levels for all programs.
Maintain a volunteer management database to ensure accurate tracking, and synthesize data to generate high-level operational support.
Analyze Volunteer Feedback Survey results to improve volunteer experience and resolve concerns with appropriate departments.
Generate and maintain the volunteer production planning schedule based on Food Bank production needs and volunteer registrations.
Attend weekly department meetings to establish production needs for the following week.
Create opportunities and forums for discussion, idea sharing, and problem solving between departments on a regular basis.
Communicate professionally and productively with staff and leaders of other departments.
Perform other such duties and projects as assigned by department leadership.
Duties and responsibilities are subject to change based on business needs.

Benefits

Medical: Employee HMO coverage as little as $10 per bi-weekly paycheck and access to Nonstop Health funds
Dental: Employee HMO coverage available at no cost
Vision: Comprehensive vision insurance with generous allowances for examinations and material costs
Flexible Spending Accounts
Employer-paid Life Insurance and Long-Term Disability
Optional Long-Term Care Insurance
403(b) retirement savings plan with employer match
Employee Assistance Program (EAP) with expanded Mental Health
Employee recognition programs
Growth & career development support for professional certifications and additional training resources
Vacation: Two weeks annually for the first three years
Holiday: Nine paid holidays; eligible upon date of hire
Sick Leave Time available