SUPV REGISTRATION

Covenant Health•Knoxville, TN

1d•Onsite

About The Position

This position provides daily leadership to the Registration Department, ensuring all duties are performed accurately and efficiently. The Supervisor resolves complex registration or outpatient scheduling issues, serves as the primary contact for physicians and other departments, and monitors work productivity to maintain accuracy rates. They also act as a communication resource for insurance and compliance requirements and assist the department Director with recruitment, staff development, performance evaluations, and disciplinary actions. The role involves coaching, counseling, and leading efforts to provide excellent customer service, contributing to the department's productivity and goal achievement.

Requirements

Two to three (2-3) years experience in Registration and/or Financial Services area.
Knowledge of third party payors and insurance verification required.
Expected to perform adequately within the position after working at least three (3) to six (6) months.

Nice To Haves

Bachelor’s Degree preferred, however will consider candidates with proven skills and experience in related field.

Responsibilities

Demonstrates the ability to handle varying tasks as well as understanding and interpreting procedures relative to the Registration and outpatient scheduling processes; monitors department processes, ensuring that staff exhibit excellent customer service, while ensuring delays in the process are kept to a minimum and accuracy of data ranges from 95% to 100%.
Recommends to the Director new and updates to existing polices and procedures that support our values and are intended to increase efficiency and promote data integrity.
Maintains departmental, Administrative, MSDS, Safety and Training manuals for the registration area. Maintains Registration staff employee folders.
Communicates and provides education to staff on compliance with the Joint Commission, State and Federal regulations, and HCFA guidelines as they relate to department activity.
Demonstrates the ability to identify and review problem registrations to determine reason(s) for and resolution of problems soliciting input when required from outside resources, and delegates to staff for follow-up.
Monitors the daily patient schedule, volumes and Call Management System daily and assigns appropriate staff based on volumes. Generates reports daily, weekly and monthly and provides to staff and Director.
Demonstrates continued education and skills necessary to support staff in their job duties.
Displays a good knowledge of departmental budget, and maintains salaries, supplies and equipment within set guidelines. Notifies Director of any discrepancies.
Provides daily leadership and scheduling of staff in the Registration department. Collaborates with department supervisory staff to ensure training is incorporated into the registration and scheduling processes. Provides in-service education for existing personnel on new policies and procedures as developed.
Handles staff issues such as schedule changes and daily process questions.
Schedules and conducts interview for new positions, making recommendations for hiring to the Director.
Provides daily guidance including: training, employee coaching, employee evaluations, establishment of work priorities and other daily operational duties.
Processes time edits through payroll system and attendance records, and obtain approval from Director for overtime request.
Professionally deals with patients, physicians, visitors, other hospital staff members concerning registration matters.
Monitors daily audit reports to identify process/education improvements. Searches for innovative ways to identify opportunities for improving the registration and outpatient scheduling processes.
Demonstrates ability to keep abreast of regulatory and insurance requirements ensuring that changes are documented and communicated to the staff.
Relieves registration personnel when necessary.
As designated, assumes management of department when the Director is not available.
Performs other duties as assigned to the satisfaction of the Director.
Communicates effectively with patients / public, co-workers, physicians and / or their offices, and other hospital personnel using verbal, nonverbal and written communication skills.
Recognizes situations that necessitate supervision, seeking appropriate resources.
Provides motivation necessary for acceptable productivity for the registration department.
Communicates goals and objectives for staff within the department that take into consideration the mission and values of Covenant Health.
Assists Director on activities and projects, as needed.
Promotes good public relations for the department and the hospital by ensuring that staff adheres to desired behaviors.
Prepares for Director to review staff performance evaluations, recognition, and suggested disciplinary actions. Performs staff coaching, and counseling as approved by the Director.
Holds monthly meeting with staff and coordinates discussion regarding work performance and departmental/hospital updates.
Develops a relationship with other departmental managers/coordinators in an ongoing effort to improve quality of registration.
Reviews customer surveys, providing feedback to the staff regarding patient satisfaction and possible opportunities for improvement. Involves staff when working on process teams to promote their involvement and ideas.
Provides strong customer service orientation to all staff within the registration areas.
Recommends to Director, new policies and updates to existing polices that are intended to increase efficiency and promote data integrity.
Provides assistance and support for new employees.
Demonstrates the ability to handle varying tasks and setting priorities.
Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
Utilizes resources available appropriately, i.e. use of hospital equipment and/or supplies. Uses innovative approaches for optimal staffing and expense reductions.