Volunteer Operations Specialist

Food Bank Of The Rockies • Aurora, CO

4d • Onsite

About The Position

The Volunteer Operations Specialist supports a safe, organized, and positive in-house volunteer experience at Food Bank of the Rockies. This role will oversee and support various projects including but not limited to Sorting, Repack, CSFP, Loose Repack and Produce Bag programs. This position assists in organizing the safety and flow of the work area for both set-up and breakdown and provides hands-on support to the volunteers throughout each shift. The position requires good communication skills in both public-facing circumstances and with internal Food Bank of the Rockies (FBR) staff. This individual works directly with the Volunteer Operations Supervisor for inventory accuracy, data entry, and creating a memorable and fulfilling volunteer experience. Food Bank’s team is dedicated to creating an efficient food distribution network to eliminate hunger. Staff is committed to embodying organizational values and mission in all activities.

Requirements

• Commitment to fulfilling the Food Bank of the Rockies mission and positively representing the brand both internally and externally
• Demonstrate compassion and sensitivity
• Able to interact with others in a diplomatic, courteous and positive manner, maintaining a professional demeanor and responding with urgency when necessary
• Ability to coordinate and prioritize multiple tasks
• Self-directed, proactive, and independent problem solver
• Show strong teambuilding and interpersonal skills
• High School diploma or equivalent required
• Experience with Microsoft Office suite including Word, Excel, and Outlook
• Prior experience in customer service/volunteer environments

Nice To Haves

• Certified bilingual staff

Responsibilities

• Oversee various tasks including project set-up and breakdown of work areas
• Train volunteers for assigned tasks that take place within the Volunteer Center, Food Bank of the Rockies’ mission, and safe work practices
• Assist with managing re-call items received from Feeding America (FA) and monitor for compliance
• Maintain the warehouse in a neat, clean and orderly manner according to Feeding America, American Institute of Baking (AIB), and FBR sanitation standards of practice
• Utilize CERES (warehouse inventory system) to create pallet tags for all re-pack projects
• Assist with moving products in and out of the room with electric pallet-jack or manual pallet jack
• Pallet put-aways using a scan-gun
• Organize, clean and secure Volunteer Center at end of each workday
• Ensure proper handling of refrigerated, frozen, and dry food products and communicate safety standards to volunteers
• Follow all FBR safety guidelines and regulations to help maintain a safe work environment
• Provide back up support for other Volunteer Operations staff as needed
• Handle confidential information with discretion and care, ensuring the privacy and respect of employees, volunteers, partners, donors, or others

Benefits

• Flexible paid time off
• 10 paid holidays
• Sick leave
• Opportunities for paid volunteer time
• A 401(k)-retirement plan with a 4.5% employer match, plus additional matching based on tenure for a total potential match of up to 8.5%
• Competitive health, dental, vision, and life insurance plans
• Leave time is offered through the Colorado-funded FAMLI (Family and Medical Leave Insurance) Program
• A monthly incentive for certified bilingual staff

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED