New Volunteer Onboarder for Dog Rescue (Volunteer/Unpaid role)

Path of Hope Rescue•Spokane, WA

1d•Remote

About The Position

The Volunteer Onboarding Specialist will guide new volunteers through the onboarding process, ensuring they have access to relevant documents, training courses, communication channels, and necessary platforms. They will promptly answer any questions and troubleshoot issues with new platforms. Their focus is on creating a smooth transition from the hiring process to starting their responsibilities, instilling confidence and excitement in the new hires. The Volunteer Onboarding Specialist will guide new volunteers through the entire onboarding process, ensuring they have seamless access to all necessary documents, training courses, communication channels, and platforms required for their role. This Specialist will be responsible for providing a comprehensive introduction to the Rescues systems, procedures, and culture, ensuring that each new hire feels supported and well-prepared from the start. They will promptly address any questions or concerns, offering solutions and troubleshooting assistance for any technical issues that may arise with new platforms. By maintaining clear and open communication, the Volunteer Onboarding Specialist will help new volunteers navigate the complexities of their initial days, fostering a sense of belonging and competence.

Requirements

Customer Service skills to shape a new volunteer's perception of the Rescue.
Comfortable with technology, including utilizing automations and various online platforms.
Strong communication skills for effective teamwork.
Dependability to maintain volunteer interest.
Problem-solving skills to follow through and resolve technology issues.

Responsibilities

Guide new volunteers through the entire onboarding process.
Ensure new volunteers have seamless access to all necessary documents, training courses, communication channels, and platforms.
Provide a comprehensive introduction to the Rescue's systems, procedures, and culture.
Promptly address any questions or concerns, offering solutions and troubleshooting assistance for any technical issues.
Maintain clear and open communication to help new volunteers navigate their initial days.
Receive a new volunteer from Hiring within 24 hours.
Set up new accounts.
Trigger automations.
Check in on volunteers in the onboarding process Monday-Friday.
Monitor progress, send congratulations and nudges as appropriate.
Troubleshoot and resolve any technology issues.
Welcome new volunteers upon graduation from onboarding.
Ensure smooth handoff to Pack Leader.