Volunteer IPS Service User Feedback Coordinator

Change Grow Live

11h • Hybrid

About The Position

Join our Individual Placement and Support (IPS) Central Team and play a vital role in ensuring service user voices are heard, valued, and embedded in service improvement across drug and alcohol recovery services. IPS is an evidence-based employment support model that helps people move into meaningful, paid employment. This volunteer role supports the national IPS leadership team by collecting, collating, and sharing service user feedback and positive stories of work and recovery.

Requirements

• Empathy and an interest in lived experience, recovery, and employment support
• Good verbal and written communication skills
• Confidence using IT systems and online tools
• Ability to work independently and manage your time effectively
• A respectful, professional, and confidential approach
• Willingness to give and receive feedback

Responsibilities

• Supporting IPS service users to share their journeys of work and recovery
• Collecting and collating service user feedback and good news stories nationally
• Supporting IPS Pulse Survey responses and local questionnaires
• Developing and improving tools used to gather service user feedback
• Sharing insights and feedback with IPS teams to support continuous improvement
• Working with Communications and Marketing teams to help share service user stories more widely

Benefits

• A full training package, including IPS model training
• Monthly supervision and ongoing guidance from the central IPS team
• Opportunities to develop skills in quality assurance, co-production, and communications
• Valuable experience within a national service and supportive environment
• The chance to make a meaningful difference by influencing service development

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees