Volunteer IPS Service User Feedback Coordinator

Change Grow Live • Summerville, SC

1d • Hybrid

About The Position

This volunteer role supports the national IPS leadership team by collecting, collating, and sharing service user feedback and positive stories of work and recovery. IPS is an evidence-based employment support model that helps people move into meaningful, paid employment. The role is part of the central IPS leadership team and is based in Brighton (central office), with flexible working arrangements potentially discussed. The role requires an Enhanced DBS / PVG check, and volunteering hours will be agreed in advance.

Requirements

• Empathy and an interest in lived experience, recovery, and employment support
• Good verbal and written communication skills
• Confidence using IT systems and online tools
• Ability to work independently and manage your time effectively
• A respectful, professional, and confidential approach
• Willingness to give and receive feedback

Responsibilities

• Supporting IPS service users to share their journeys of work and recovery
• Collecting and collating service user feedback and good news stories nationally
• Supporting IPS Pulse Survey responses and local questionnaires
• Developing and improving tools used to gather service user feedback
• Sharing insights and feedback with IPS teams to support continuous improvement
• Working with Communications and Marketing teams to help share service user stories more widely

Benefits

• A full training package, including IPS model training
• Monthly supervision and ongoing guidance from the central IPS team
• Opportunities to develop skills in quality assurance, co-production, and communications
• Valuable experience within a national service and supportive environment
• The chance to make a meaningful difference by influencing service development

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees